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10 Posts

06-29-2021

India

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Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-15, 2:43 AM

I would like to mention that this issue is not exclusive to Europe or the Legion 5 Pro. I have a Legion 5 and am from India, and I have this issue too.

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47 Posts

05-01-2018

Czech Republic

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Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-15, 6:31 AM

Did you buy your unit in Austria or Germany?

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47 Posts

05-01-2018

Czech Republic

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Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-15, 6:31 AM

Thanks for mentioning this. We were wondering if it also affects India but we didn't know.

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47 Posts

05-01-2018

Czech Republic

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Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-15, 6:33 AM

Did you buy it locally in India or is it a German import?

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10 Posts

06-29-2021

India

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Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-15, 6:49 AM

I bought it locally in India.

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47 Posts

05-01-2018

Czech Republic

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  • Message 66 of 197

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-15, 7:53 AM

Can you give me your model number? Not serial number, model number. For example, my unit is a 82JQ002KCK

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10 Posts

06-29-2021

India

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Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-15, 14:14 PM

My model number is 82B500BMIN.

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11 Posts

10-16-2020

United States Minor Outlying Islands

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  • Message 68 of 197

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-16, 1:40 AM

This is unacceptable from Lenovo.

 

We pay a lot of money for a product where Lenovo decided to remove critially important features without telling the customer or their internal Lenovo Support team.

 

Popular programs such as Adobe Premiere Pro, After Effects, Lightroom, Photoshop, Blender are likely to run a lot slower than other laptops due to this.

 

I believe if there is no fix from Lenovo until August 2021, everyone who bought a German Lenovo laptop should report this to Verbraucherzentrale (consumer rights protection agency) and Bundeskartellamt (competition bureau) as Lenovo failed to both indicate this issue on their websites (before purchase) and when applying BIOS updates (after purchase).

 

You can report Lenovo here:

https://verbraucherzentrale.de/marktbeobachtung

 

and get more info here:

info@bundeskartellamt.bund.de

 

I will share this on all platforms incl. Nvidia, Reddit, ComputerBase in case it gets deleted.

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4 Posts

07-16-2021

Germany

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  • Message 69 of 197

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-16, 4:40 AM

I am sooo angry right now at Lenovo. In April I spent hours trying to get oculus link to work with my L5Pro but to no avail. I suspected a driver issue from nvidia or the usb/chipset and gave up on it, hoping for a fix someday.

 

Discovering that Lenovo did this fully aware and never disclosing it properly makes me feel like they owe us for the lack of basic feature AND the time wasted. F*** yo* Lenovo! Fix this asap!

 

Anybody knows whether there's 

a) a way to flash a non-crippled BIOS from other regions

b) a way to get justice in court?

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2 Posts

07-16-2021

Germany

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  • Message 70 of 197

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-16, 6:00 AM

This is honestly shameful. One thing we can do is add the one star review everywhere with comment about this codec issue. And make a complaint in the customer forums via the link posted above. 

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