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47 Posts

05-01-2018

Czech Republic

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  • Message 71 of 197

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-16, 6:54 AM

1) No, we already tried. BIOS images are not region specific, there has to be a country tag somewhere, maybe in the EC. We weren't able to spoof it

 

2) Maybe if enough of you Germans file a class action or maybe if you have an agency you can report bad corporation behavior to...

 

As a neighbor I hope you get your justice. Either by a refund or Lenovo giving you what you paid for.

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47 Posts

05-01-2018

Czech Republic

25 Signins

164 Page Views

  • Posts: 47
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  • Location: Czech Republic
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  • Message 72 of 197

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-16, 6:57 AM

We need more articles like this

 

https://www.notebookcheck.net/Lenovo-laptops-silently-stripped-of-important-feature-in-BIOS-updates.550673.0.html?

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6 Posts

07-16-2021

Germany

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  • Message 73 of 197

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-16, 7:51 AM
hey guys, i have the same problem with my Legion 5 2021 which i bought last week. 
When I did some research I saw that Lenovo and Nokia reached an agreement in April: 

https://www.reuters.com/article/us-nokia-patent-lenovo-idUSKBN2BU0F7

Do you think there will be an update soon?
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2 Posts

07-16-2021

Germany

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  • Message 74 of 197

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-16, 9:17 AM
They aren't doing anything. I filed a report in the customer section. Please do the same. If enough people do it, maybe they will pick it up. You can report Lenovo here: https://verbraucherzentrale.de/marktbeobachtung and get more info here: info@bundeskartellamt.bund.de
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4 Posts

06-15-2021

Germany

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  • Message 75 of 197

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-16, 10:24 AM

sent a email to verbraucherzentrale too!

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2 Posts

07-01-2021

Germany

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  • Message 76 of 197

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-16, 13:02 PM

Has anyone ever tried to send the laptop back to either Lenovo or the merchant they have purchased it from?

Both the AMD iGPU and the NVIDIA dGPU support this features hardware side, clearly stated in their technical datasheets and neither Lenovo nor any reseller informs the customers about these features being deactivated, so i assume it is a valid reason to send the unit back on warranty and claim the money back.
Perhaps it might even be enough to sue Lenovo over this.

 

I will get another laptop from my work in a few weeks and when its there, im sending the Legion 5 Pro back and insist on getting my money back.

Its a shame, the 5 Pro would be the perfect laptop without this problem.

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2 Posts

06-01-2021

Austria

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  • Message 77 of 197

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-16, 14:15 PM

Hello.

 

Bought legion 5 pro with rtx 3070 mostly special for VR. And can't connect oculus quest 2 with oculus link. I just see black screen in the headset and it returns to the home screen. I already spent a month trying to solve this with Oculus support but they can't help me. But if it is a problem with laptop I just waste time and money.

 

Not sure what to do now. Would like to return the laptop, but don't know how big a chance that lenovo will accept it.  

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10 Posts

06-22-2021

Austria

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  • Message 78 of 197

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-16, 17:27 PM

They have to take it back, if they "accept" it or not doesn't matter. This is a key feature.

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9 Posts

07-01-2021

Pakistan

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  • Message 79 of 197

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-16, 17:54 PM

I agree they have to take them back as they never disclosed the issue and selling the product with such an important feature missing is nothing short of scam. Meanwhile the issue is picking up steam in the media as well.

 

https://avalanchenoticias.com.br/laptops-e-netbooks/a-lenovo-remove-recursos-importantes-do-bios-de-seus-laptops-de-jogos-sem-aviso-previo/

 

https://www.archyde.com/lenovo-removes-important-feature-from-bios-of-its-gaming-laptops-without-warning/

 

 

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32 Posts

05-29-2021

Germany

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  • Message 80 of 197

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-16, 18:22 PM

Hi again. 

some days ago i informed a few magazine editors about this. Looks like its now moving on Bigger scale.

 

i also called again about this problem. And yes  it looks like this problem is well know now.

 

the whole thing was escalated further upwards at Lenovo, even the superiors have been informed about it in the meantime.

 

Unfortunately, the laptop is not taken back because I have had it for over 3 months.

Now it's the weekend, I will contact my contact person again on Tuesday, let's see if there is something new.

In any case, my lawyer said that I have a good chance of exchanging the defective device, which has the same or better product-specific parameters.

 

In the meantime, like i always say, report it at Lenovo and call every Week.

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