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48 Posts

05-01-2018

Czech Republic

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  • Message 81 of 205

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-16, 21:56 PM

Lenovo won't take it back after a month unfortunately.

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48 Posts

05-01-2018

Czech Republic

26 Signins

164 Page Views

  • Posts: 48
  • Registered: ‎05-01-2018
  • Location: Czech Republic
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  • Message 82 of 205

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-16, 21:57 PM

Yes, Loki (also known as CodeHusky) is a member of our community discord and we have been compiling data about this. So far only two regions seem affected, India and Germany

 

The affected US and Singapore but those units have no issues with H.264

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48 Posts

05-01-2018

Czech Republic

26 Signins

164 Page Views

  • Posts: 48
  • Registered: ‎05-01-2018
  • Location: Czech Republic
  • Views: 164
  • Message 83 of 205

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-16, 21:59 PM

If you have it for only a week, return it ASAP. I really don't like to be the one saying it, because this laptop is awesome... but not in Germany. H.264 is a crucial feature.

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48 Posts

05-01-2018

Czech Republic

26 Signins

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  • Posts: 48
  • Registered: ‎05-01-2018
  • Location: Czech Republic
  • Views: 164
  • Message 84 of 205

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-16, 22:00 PM

Thank you for reaching out to some bigger guys, we really need more coverage on this and pressure on Lenovo

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48 Posts

05-01-2018

Czech Republic

26 Signins

164 Page Views

  • Posts: 48
  • Registered: ‎05-01-2018
  • Location: Czech Republic
  • Views: 164
  • Message 85 of 205

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-16, 22:00 PM
Not only they sold it without disclosing it, they also removed it from older units. 2020 Legions are also affected on newer BIOS versions
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5 Posts

05-05-2021

Germany

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  • Location: Germany
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  • Message 86 of 205

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-17, 14:48 PM

It's also in the news now here:

https://www.notebookcheck.net/Lenovo-laptops-silently-stripped-of-important-feature-in-BIOS-updates.550673.0.html

 

Also I'm now filling out a complaint at the German Verbraucherzentrale.

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11 Posts

10-16-2020

United States Minor Outlying Islands

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  • Message 87 of 205

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-18, 23:41 PM

The lack of Nvidia NVENC means that programs that can benefit from video encoding acceleration like Adobe Premiere Pro will run up to 80% SLOWER on German (and Indian) Lenovo Legion laptops.

 

Imagine a 1h video export on a $2000 laptop now takes you up to 5h(!) - something any $500 office laptop can do.

 

Full video benchmarks:

https://youtu.be/m_oIQEWX_jY

https://youtu.be/1KOG5tyLHLs

 

Please keep escalating and spreading this issue to help Lenovo's management take their failure seriously.

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14 Posts

07-17-2021

Indonesia

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  • Message 88 of 205

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-19, 5:29 AM

Hi im from Indonesia unfortunately i also got this issue. i didnt use my laptop for streaming or gaming content so about 2 weeks ago i tried to record my screen to show some of my 3D progress and the exact same pop up message came out from OBS. tried to reach out lenovo Indonesia but i haven't got any response yet. seems like the only way to fix this is wait until lenovo actually bring back the H264 in the next system update

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48 Posts

05-01-2018

Czech Republic

26 Signins

164 Page Views

  • Posts: 48
  • Registered: ‎05-01-2018
  • Location: Czech Republic
  • Views: 164
  • Message 89 of 205

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-19, 6:36 AM

Did you purchase it locally in Indonesia?

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14 Posts

07-17-2021

Indonesia

12 Signins

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  • Posts: 14
  • Registered: ‎07-17-2021
  • Location: Indonesia
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  • Message 90 of 205

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-19, 8:00 AM

i did but im not really sure this is "originaly" from Indonesia or not. is there any way that i can check my laptop production region ? 

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