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5 Posts

10-04-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 41 of 150

Re:Legion 5 Pro touchpad bugging out only on the left side

2021-10-26, 11:14 AM

It is amusing how Lenovo is dealing with this. I mean....how it is not dealing with this. Here and on reddit it seems that more and more people are reporting this bug (hardware/software still not clear).

 

Would it be so hard for lenovo to actually provide a clear answer on how to deal with this?

 

 

 

 

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18 Posts

10-19-2021

United States of America

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  • Message 42 of 150

Re:Legion 5 Pro touchpad bugging out only on the left side

2021-10-26, 16:04 PM

At least I'm not alone in having this issue. Its the worst being that I need my laptop for use in classes and the touchpad is contently acting up.

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2 Posts

10-28-2021

Germany

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Re:Legion 5 Pro touchpad bugging out only on the left side

2021-10-28, 10:18 AM

Hello Lenovo Support Team,

I have the exact same issue with my Lenovo Legion 5 Pro 16ACH6H since I received it.  

Product Number: 82JQ001UGE

Bios Version: GKCN44WW

Microsoft Windows 10 Pro   Version    10.0.19043 Build 19043

I went to Lenovos support site but couldn't find any answers nor found a solution with device driver updates, tried what eveerone here in this topic tried.

This exactly shows what I suffer: - GIF - Imgur

@Lenovo Support: Could you please help in this case with any solution. It seems to happen throughout all new Legion touchpads.

 

Br,

Marco

 

 

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33 Posts

09-24-2021

India

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  • Message 44 of 150

Re:Legion 5 Pro touchpad bugging out only on the left side

2021-10-31, 9:49 AM

My touchpad was replaced for the second time yesterday. It has been more than 24 hours and In have not faced the issue again. There was only one noticeable difference between the touchpad replacements. First time, the cable which connected the touchpad to the motherboard was not replaced. The service executive re used the already existing cable. This time, they had sent a new cable along with the touchpad. So for me it looks like the problem lies with the cable and not the touchpad itself. @Juraj_Lenovo this information might be helpful in figuring out the actual culprit in this issue. I will continue observing for at least a week more to see if the issue pops up again.

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33 Posts

09-24-2021

India

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Re:Legion 5 Pro touchpad bugging out only on the left side

2021-11-01, 14:01 PM

No luck. 48 hours later, the issue is back. Touchpad is freezing again and gestures are getting activated automatically.

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18 Posts

10-19-2021

United States of America

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Re:Legion 5 Pro touchpad bugging out only on the left side

2021-11-01, 17:13 PM

Well screw us I guess. Getting my touchpad replaced in a few days. So excited to know it won't do crap!

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10 Posts

06-13-2021

Belgium

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  • Message 47 of 150

Re:Legion 5 Pro touchpad bugging out only on the left side

2021-11-01, 17:57 PM

I also had this problem when I bought the laptop and for some reason out of nowhere some weeks ago my touchpad worked normally for a long time (maybe a bios update, but the notes didn't say anything about a fix for the touchpad). 

 

And then yesterday it did this weird thing where I want to scroll down many times and then it doesn't want to scroll anymore, maybe that was just Edge being Edge.

 

Litterally just now the left side began doing this again, it thinks my finger is a palm. This palm rejection is too agressive.

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27 Posts

10-06-2021

India

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  • Message 48 of 150

Re:Legion 5 Pro touchpad bugging out only on the left side

2021-11-06, 5:43 AM
I agree i feel it has something to do with their palm rejection algorithm. Got my touchpad replaced around a week ago, and the issue has returned. They even messed up my privacy shutter during the replacement.
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27 Posts

10-06-2021

India

25 Signins

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  • Message 49 of 150

Re:Legion 5 Pro touchpad bugging out only on the left side

2021-11-06, 5:45 AM

@Juraj_Lenovo Can we at least get some comment or update or anything whatsoever on whether it's being looked into or not?
Would be mighty appreciated.

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4 Posts

11-06-2021

Germany

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  • Message 50 of 150

Re:Legion 5 Pro touchpad bugging out only on the left side

2021-11-06, 10:05 AM

Hi everyone,

 

I am facing the exact same issue with the trackpad on this model. Seems I am just one more of many, hope Lenovo can provide a solution soon.

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