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10 Posts

05-30-2021

United States of America

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Legion 5 Pro touchpad randomly becomes unresponsive

2021-07-08, 6:01 AM

This has been happening since I got the laptop. The touchpad will randomly not respond to movements and taps. This is particularly bad on the left half of the touch pad for me. I've been forced to only use the far right side of touchpad or else it would be unusable. It is not persistent either, 30 minutes could go by and the touchpad will be working, then randomly it will start becoming unresponsive.

 

I've tweaked all the settings, drivers, updates etc. It even occurs after resetting windows completely.

 

This reddit thread has 5 other people all experiencing the same problem with the Legion 5 Pro. https://www.reddit.com/r/LenovoLegion/comments/o7yyxp/hey_guys_anyone_else_having_problems_with_the/?utm_medium=android_app&utm_source=share

 

The advice in the last post I made in the forum was to check and see if the problem persisted while in the BIOS menu. Because it it does, then it would be a hardware problem. Well I spent over an hour testing the touchpad in BIOS and not once did the problem occur. So this is a software issue.

 

Here's a video showing the problem https://imgur.com/a/fnBXKWj

 

I have the Ryzen 7, 3070 L5P with 16gb ram and 2tb ssd.

 

This problem has made using the touchpad an awful experience.

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4533 Posts

04-23-2019

United States of America

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Re:Legion 5 Pro touchpad randomly becomes unresponsive

2021-07-08, 13:14 PM

Hello @MushMuppies,

 

Thanks for reaching out.

 

Would it be possible for you to try and uninstall the touchpad drivers from the device manager?

They should be under Human interface devices.

 

Regards,

Jack_Lenovo1



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10 Posts

05-30-2021

United States of America

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Re:Legion 5 Pro touchpad randomly becomes unresponsive

2021-07-08, 13:15 PM

Already tried that, didn't fix it

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1 Posts

07-10-2021

Germany

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  • Message 4 of 19

Re:Legion 5 Pro touchpad randomly becomes unresponsive

2021-07-10, 9:51 AM

I'm experiencing the same issue, the left side is also especially bad for me. Reinstalling the touchpad driver didn't fix anything.

 

I found that disabling and reenabling the touchpad using the function keys fixes the problem temporarily, but also not always. Also, in a live system of Ubuntu, I do not have any problems with the Touchpad. Hopefully, you can provide a driver fix for this in the near future, this is very annoying.

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8 Posts

07-10-2021

United States of America

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  • Message 5 of 19

Re:Legion 5 Pro touchpad randomly becomes unresponsive

2021-07-10, 17:19 PM

I am having a very similar issue with mine that I just received a few days ago. It comes and goes. But it's super terrible and frustrating when it happens. Same specs almost, but a 3060 instead of a 3070.

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8 Posts

07-10-2021

United States of America

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  • Message 6 of 19

Legion 5 Pro touchpad randomly becomes unresponsive

2021-07-11, 4:24 AM
Okay I think I figured it out...but it's a LAME workaround. I disabled the "tap with a single finger to single click" option in the Windows touchpad settings menu. So...I figure this is some bad implementation of the touchpad driver/software/behavior? I hope it's not hardware. THIS IS UNACCEPTABLE, LENOVO! Let me know if this works...
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8 Posts

07-10-2021

United States of America

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  • Message 7 of 19

Re:Legion 5 Pro touchpad randomly becomes unresponsive

2021-07-12, 4:59 AM

Well, I guess I will have to return this thing. My fix didn't last long for some reason. I will try tech support but I expect a runaround. I hope they can do an exchange quickly!

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8 Posts

07-10-2021

United States of America

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  • Message 8 of 19

Re:Legion 5 Pro touchpad randomly becomes unresponsive

2021-07-20, 1:29 AM

Okay I wound up having to RMA my laptop. Took a few hours with tech support but eventually after trying everything they RMA'd it.

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10 Posts

07-15-2021

United States of America

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  • Message 9 of 19

Re:Legion 5 Pro touchpad randomly becomes unresponsive

2021-07-21, 18:26 PM

I had the same problem Lenovo sent a tech out and replaced my touch pad. I will let you know if it worked. I can say so far the new touch pad feels smoother.

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10 Posts

07-15-2021

United States of America

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  • Message 10 of 19

Re:Legion 5 Pro touchpad randomly becomes unresponsive

2021-07-22, 2:54 AM

I can say that the replacement touch pad fixed the issue. I have gone all day with out any problems!

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