Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Gaming – Lenovo LegionGaming Laptops
All Forum Topics
Options

10 Posts

05-30-2021

United States of America

11 Signins

65 Page Views

  • Posts: 10
  • Registered: ‎05-30-2021
  • Location: United States of America
  • Views: 65
  • Message 11 of 19

Re:Legion 5 Pro touchpad randomly becomes unresponsive

2021-07-22, 3:06 AM

Question, did you test the touchpad in the BIOS menu before getting the replacement? If so, was the problem still happening in BIOS?

Reply
Options

10 Posts

07-15-2021

United States of America

8 Signins

105 Page Views

  • Posts: 10
  • Registered: ‎07-15-2021
  • Location: United States of America
  • Views: 105
  • Message 12 of 19

Re:Legion 5 Pro touchpad randomly becomes unresponsive

2021-07-22, 13:17 PM

I tested the touch pad in the bios before getting it replaced. I also uninstalled and updated the driver. I did a fresh install of windows too. The replacement has been flawless.

Reply
Options

10 Posts

05-30-2021

United States of America

11 Signins

65 Page Views

  • Posts: 10
  • Registered: ‎05-30-2021
  • Location: United States of America
  • Views: 65
  • Message 13 of 19

Re:Legion 5 Pro touchpad randomly becomes unresponsive

2021-07-22, 14:52 PM

And when you tested in BIOS, was the problem still happening there or not?

Reply
Options

8 Posts

07-10-2021

United States of America

7 Signins

30 Page Views

  • Posts: 8
  • Registered: ‎07-10-2021
  • Location: United States of America
  • Views: 30
  • Message 14 of 19

Re:Legion 5 Pro touchpad randomly becomes unresponsive

2021-07-22, 18:00 PM
It was just a bit erratic or choppy
Reply
Options

10 Posts

05-30-2021

United States of America

11 Signins

65 Page Views

  • Posts: 10
  • Registered: ‎05-30-2021
  • Location: United States of America
  • Views: 65
  • Message 15 of 19

Re:Legion 5 Pro touchpad randomly becomes unresponsive

2021-07-22, 18:14 PM

See there's the difference there. Myself and some others have confirmed that the problem was NOT present in BIOS for us. This would lead to the belief that the problem is in fact a software issue, so an update from Lenovo would be the way to fix it instead of having the hardware replaced.

Reply
Options

10 Posts

07-15-2021

United States of America

8 Signins

105 Page Views

  • Posts: 10
  • Registered: ‎07-15-2021
  • Location: United States of America
  • Views: 105
  • Message 16 of 19

Re:Legion 5 Pro touchpad randomly becomes unresponsive

2021-07-23, 12:13 PM

I am sorry my touchpad worked in the bios before getting it replaced. A new touchpad fixed my issues. I have not had one problem since getting the touchpad replaced.

Reply
Options

1 Posts

08-18-2021

United States of America

1 Signins

0 Page Views

  • Posts: 1
  • Registered: ‎08-18-2021
  • Location: United States of America
  • Views: 0
  • Message 17 of 19

Re:Legion 5 Pro touchpad randomly becomes unresponsive

2021-08-18, 18:21 PM

has anyone verified whether reseating the touchpad connector cable could be a fix? is that even possible or is it a soldered connection?

Reply
Options

17 Posts

08-19-2021

United States of America

13 Signins

120 Page Views

  • Posts: 17
  • Registered: ‎08-19-2021
  • Location: United States of America
  • Views: 120
  • Message 18 of 19

Re:Legion 5 Pro touchpad randomly becomes unresponsive

2021-08-20, 15:17 PM
Very good question, it could be something as simple as that. In my case, since the touchpad has borked tracking and it was immediately apparent and it even happens in the bios, Lenovo is replacing the whole laptop.
Reply
Options

1 Posts

09-10-2021

Belarus

1 Signins

5 Page Views

  • Posts: 1
  • Registered: ‎09-10-2021
  • Location: Belarus
  • Views: 5
  • Message 19 of 19

Re:Legion 5 Pro touchpad randomly becomes unresponsive

2021-09-10, 7:23 AM

My model is 82JS0009RK. I have faced with the same issue with left part of touchpad. After changing some touchpad options in windows settings or re enable touchpad via hotkey - it starting works fine for few hours, but then is starts to lagging again. I think that lenovo has to fix this issue because price of notebook is not cheap...

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms