cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
arjanks
Punch Card
Posts: 93
Registered: ‎03-23-2017
Location: CY
Views: 2,464
Message 1 of 6

Legion 520 keyboard issue

Hi,

 

Recenlty i purchased the Y520 (2 weeks ago). In the beginning i had issues with USB devices, everything works except USB HDD or pendrives. This solved itself, but now i have another weird issue. This time the keyboard does weird.

 

The E, J, and backspace dont work suddenly. Sometimes they work, and sometimes they dont. I dont know exaclty what is creating this, but it does also happen when using a bootdisk ala ultimatebootCD.

 

Can you tell me what to do? WHere i purchased it, told me that Lenovo changed their warranty (DOA) and that i have to wait 3 weeks. What can/shall i do?

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 2,376
Message 2 of 6

Re: Legion 520 keyboard issue

Hello Arjanks

Thanks for using the Lenovo forums.

Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal

Hope this helps, let us know how you get on.


==================================================================================
Did someone help you today? Thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

 

This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
arjanks
Punch Card
Posts: 93
Registered: ‎03-23-2017
Location: CY
Views: 2,364
Message 3 of 6

Re: Legion 520 keyboard issue

Hi krakken,

 

It seems to be fixed now. (tried it, and at least im able to use the letters again.)

If it stays working for the next few days, i will give you kudos!

 

Thanks and have a nice weekend

 

Arjan

arjanks
Punch Card
Posts: 93
Registered: ‎03-23-2017
Location: CY
Views: 2,353
Message 4 of 6

Re: Legion 520 keyboard issue

Krakken, just to inform you that it doesn't work. I called the distributor in Cyprus and they told me that they could switch it as DOA but it will take 5 days to arrange that. As far as I know, it should be switched directly since it didn't work properly?
MartinEM
Fanfold Paper
Posts: 6
Registered: ‎03-25-2017
Location: BG
Views: 2,292
Message 5 of 6

Re: Legion 520 keyboard issue

Hi, I have the same issue and nothing helps. I've even installed a clean copy of windows 10, but the key problem is still present. There's even a youtube video from a guy who has the problem.

https://www.youtube.com/watch?v=wr4KTEn00-A

 

If anyone can propose a solution, please reply.

 

btw I,m using the onscreen keyboard now.

 

Thanks,

Martin

arjanks
Punch Card
Posts: 93
Registered: ‎03-23-2017
Location: CY
Views: 2,287
Message 6 of 6

Re: Legion 520 keyboard issue

Martin,

 

I have the same issue, started the installation of Windows (CMD, to test if its windows or something else) but cannot use the specific keys on the keyboard with CMD. They dont recogze that you press them, only after a few minutes they start working.

 

Just to be sure, i have updated the bios afterwards and reinstalled Windows 10 home. Still the same issue, tomorrow i will bring the laptop back to the supplier. (Hope that they will swap it)

 

Message written with the help of my Y500 Smiley Happy

Check out current deals!


Shop current deals

Top Kudoed Authors