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107 Posts

01-10-2021

United Kingdom of Great Britain and Northern Ireland

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Re:Legion 5P 15ARH05H micro stutters

2021-08-05, 9:45 AM

@Challenger00102 it's funny you mention that because that is exactly what happened here, I received this on January 7th '21 and had no issues for about a month, then bios update early February (just after money back period) and I started having the throttling issues @Minoos is having, and it has been snowballing since then.

 

Fun pic, here is what is going on during these freezes:

 

 

I filtered out all irrelevant things, but this is what I recorded when I had 3 hard freezes in 30secs. I don't even know where to start troubleshooting that, but there is clearly something abnormal going on. I don't mind admitting I'm not computer savvy enough to make use of that info, but if someone has a clue then I am all ears.

 

AL

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55 Posts

07-09-2021

United Kingdom of Great Britain and Northern Ireland

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Re:Legion 5P 15ARH05H micro stutters

2021-08-05, 9:59 AM

The fact the latest bios does not address the issue makes me think it is a hardware issue. 

Lenovo Legion 5 AMD Ryzen 7-5800H 16GB 512GB SSD 15.6 Inch FHD GeForce RTX 3070 8GB Windows 10
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107 Posts

01-10-2021

United Kingdom of Great Britain and Northern Ireland

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Re:Legion 5P 15ARH05H micro stutters

2021-08-05, 11:00 AM

You're probably right, but you have a newer model with the same issues, which tells me this is a problem across the whole Legion series. If that's the case, Lenovo should not be putting faulty hardware in their machines. These are very popular, so I refuse to believe they don't know about this or that it wasn't picked up on during any QA testing. Not to mention these are expensive purchases.

 

This thread alone has nearly 7,000 views right now so clearly these aren't isolated cases. The lack of acknowledgement says a lot!

 

AL

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55 Posts

07-09-2021

United Kingdom of Great Britain and Northern Ireland

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Re:Legion 5P 15ARH05H micro stutters

2021-08-05, 11:04 AM
Mine has stopped stuttering since i disabled the keypad
Lenovo Legion 5 AMD Ryzen 7-5800H 16GB 512GB SSD 15.6 Inch FHD GeForce RTX 3070 8GB Windows 10
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107 Posts

01-10-2021

United Kingdom of Great Britain and Northern Ireland

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Re:Legion 5P 15ARH05H micro stutters

2021-08-05, 11:20 AM

I tried disabling touchpad a long time ago, no difference. I'm still baffled how it can be okay for 2 weeks and return out of the blue.

 

P.S - I just had a reply from "support" blaming some software on my device and telling me to reset. What a joke!

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55 Posts

07-09-2021

United Kingdom of Great Britain and Northern Ireland

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Re:Legion 5P 15ARH05H micro stutters

2021-08-05, 12:34 PM
support will blame everything rather than fix a fault
Lenovo Legion 5 AMD Ryzen 7-5800H 16GB 512GB SSD 15.6 Inch FHD GeForce RTX 3070 8GB Windows 10
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107 Posts

01-10-2021

United Kingdom of Great Britain and Northern Ireland

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Re:Legion 5P 15ARH05H micro stutters

2021-08-05, 15:14 PM

Well, this just gets better and better...

 

I seriously doubt they even read emails, they just copy and paste the same **bleep**!

 

Return/repair was offered under warranty, I ordered some packing material which is due by 10th Aug, so I asked Lenovo to arrange collection after the 10th just to be safe, then I get an email stating collection is due in 2 business days from today (5th Aug). And to make it worse, the collection/return address label they emailed is incorrect, so I've just spent 50mins on the phone to UPS explaining Lenovo's error, and still waiting on a corrected label. I'm not sending a £1200 laptop off with a wrong return address.

 

Seriously, the level of incompetence is unreal! Not only do they sell defective devices, they're seemingly incapable of arranging return of their broken rubbish.

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65 Posts

07-11-2021

United Kingdom of Great Britain and Northern Ireland

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Re:Legion 5P 15ARH05H micro stutters

2021-08-05, 15:25 PM

indeed. I've linked this thread and others on Reddit, in a post on r/Gaminglaptops

 

maybe the bad press give them a little nudge.

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107 Posts

01-10-2021

United Kingdom of Great Britain and Northern Ireland

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Re:Legion 5P 15ARH05H micro stutters

2021-08-05, 16:08 PM

@Axl4 Doubtful, they've made their money. It honestly seems like a cash-grab with the whole AMD vs Intel thing, and Legion 5 AMD seemed to be the most popular choice. Maybe I'm just too paranoid at this point!?

 

Anyway, I can't deny that when it works, it works well. These freezes are just too much for me though. You would not expect this on any machine, regardless of price.

 

A bit off-topic, and may be removed by admins, but recommendations of a GOOD laptop are welcome. Max £1200-ish and trouble free! Ha

 

AL

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55 Posts

07-09-2021

United Kingdom of Great Britain and Northern Ireland

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Re:Legion 5P 15ARH05H micro stutters

2021-08-05, 16:21 PM

Have a chat with a friend who works at BBC watchdog, see if this can be taken up by them. Publicity might get some refunds or fixes. 

Lenovo Legion 5 AMD Ryzen 7-5800H 16GB 512GB SSD 15.6 Inch FHD GeForce RTX 3070 8GB Windows 10
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