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10 Posts

08-09-2021

Malaysia

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Re:Legion 5P 15ARH05H micro stutters

2021-09-08, 3:07 AM

going to RMA for 3rd times... tired.. they not yet find the solution but keep asking laptop from me.. I believe they will say no stutter found and return back to me.. :(

 

hopeless. 

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5 Posts

09-02-2021

United States of America

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Re:Legion 5P 15ARH05H micro stutters

2021-09-08, 3:32 AM

@ fridays wrote:

Just to post my 2cents here.

 

Have these stutters aswell. Everything updated (everything - though not from lenovo).

 

Last nvidia drivers; I thought these stutters were gone as they did not show up for few days, but did start again eventually and is back on their old rhytm of few to tens of times a day.

Ican reproduce in vantage app with the usb charche option. but to me it doesnt seem the same kind of stutter; what occurs is more drastic, robotic ánd longer.

Humankind is one the games where you play enough time and you will start having them constantly when opening leader trade screen - afaik this is not happening on my roommates computer ( there is a memory leak in that game though) but the stutter happens when leader soundfile is played.

 

one thing iv noticed is that UAC shows hundreds of events (something about logging) in the exact time of those "spikes" of micro stutters.

 

 

Legion 5 17ACH6H

 

optimus disabled

 

GKCN44WW

win11 22000.176

nvidia 471.96

AMD chipset drivers 3.08.17.735

 

 

 

 

 

 

 

 

How do you check UAC events? and are you saying that during stutters the UAC events specifically are firing? If that's the case you might try disabling UAC just to see.

Has a fresh Windows install helped anyone (using the Media Creation Tool)? I'm not sure what else I can try. Some people said it was Nahimic, disabled that, still get stutters. I thought maybe it was the RAM, swapped it, still get stutters. Another user said he adjusted the minimum processor state and that fixed their stutters, didn't work for me. 

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12 Posts

08-20-2021

Indonesia

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Re:Legion 5P 15ARH05H micro stutters

2021-09-08, 3:54 AM

@Juraj_Lenovo   I think you are missing the point of our issue.

 

  1. "Stuttering when switching the FN-lock" is the only the way to reproduce the sound. The real micro-stuttering issue can occur randomly and at any time (when browsing, watching video, youtube, hearing music, gaming, working, etc)
  2. "and all of them have confirmed to me that they do see very similar behavior when switching the FN-lock through Vantage quick settings, but do not see any stuttering at all while using the machine" -> I think almost all of us here get the stuttering issue, why don't you ask and confirm the issue to us? I think it's a more effective way to solve the issue than asking users who don't have the issue.
  3. I am using Lenovo Legion 5 (2021) with AMD Ryzen 5 5600H, RTX3050. It is brand new laptop and I am getting the same issue.

 

Thanks

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11213 Posts

08-17-2015

Slovakia

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Re:Legion 5P 15ARH05H micro stutters

2021-09-08, 12:18 PM

I'm not missing the point, that's what I have been saying all along. What I meant by that is, that many interpret it here as both having the same root cause.

 

If anyone finds more clues or hints regarding the symptom (the one during normal, standard usage), please leave it here in this discussion, I will gladly pass it on internally.

 

Juraj
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2 Posts

09-08-2021

Slovakia

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Re:Legion 5P 15ARH05H micro stutters

2021-09-08, 16:06 PM

Hello,

I have the same problem as described in this thread. Random micro stattering (1-2 sec.) of sound and video as well. Sometimes 1 time per hour, sometimes every 5 minutes...completly random and non predictible. I bought brand new Legion 5 Pro 16ACH6H four months ago, planed as my music production notebook, but with this problem is absolute useless for live performance and it’s realy annoying. I searched on internet for possible solution, but found many frustrating users with same problem only. Where is the solution Lenovo?!

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65 Posts

07-11-2021

United Kingdom of Great Britain and Northern Ireland

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Re:Legion 5P 15ARH05H micro stutters

2021-09-08, 16:34 PM

@Juraj_Lenovo  

 

How about no, you are certainly missing the point and you're leaving it up to the users to search for this crap. Your teams should be running through this with us frequently and in detail, it's been going on for months now. We've provided boatloads of anecdotes and data, if you truly read through each you'd realise the issue and how it encompasses much more than one trigger. It is irritating,  you guys popping out once in a blue moon just to say "hey we're looking into it" meanwhile we have machines that are practically broken, and people like @Zach_ZK are repeatedly wasting their time sending theirs in for RMAs multiple times only to get it back unresolved

 

I've personally spent way too much time for my liking going back and fourth with Lenovo reps, AMD reps and Nvidia reps just to see if it can be isolated, sending them reels and reels of benchmarks, videos, tests, configs, and goodness knows what else. - I am seething at the idea that I'm doing your job for you just to get a reliable device.

 

Personally, even when the stutters are in remission - performance, battery life, etc is all over the place.

 

the other guy is right, take the initiative and get someone to exchange one of the devices that exhibits the issue and do in-depth analysis on it.

 

 

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5 Posts

09-02-2021

United States of America

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Re:Legion 5P 15ARH05H micro stutters

2021-09-08, 17:12 PM

@Juraj_Lenovo  

 

Not enough is being done, it's not even close. This thread is 35 pages long and it started in February! If the team can't figure it out, then the RMA department should be instructed to replace these laptops with Intel variants that are unaffected.

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65 Posts

07-11-2021

United Kingdom of Great Britain and Northern Ireland

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Re:Legion 5P 15ARH05H micro stutters

2021-09-08, 19:32 PM

@Juraj_Lenovo  

 

heres some more data since you’re seemingly starved for it,


Audio/Visual Stutter event happened, 

Was playing Halo 2 Classic on Steam, Level: Regret, Fullscreen 60fps Lock

using iGPU (dGPU asleep)

Xbox One controller plugged in via USB otherwise nothing else connected
Device is on ‘Quiet’ mode

Battery at 55%

Wifi on, 5GHz

Bluetooth Off

Brightness at 70%

Volume at 20%

Touchpad Disabled

No other apps open

Hybrid mode enabled

dGPU driver latest from Nvidia

iGPU driver latest from Lenovo

Windows 10 x64, 21H1

Ryzen 7 5800H, RTX 3070 8GB

16 GB of System RAM

512GB NVMe Boot Drive

512GB NVMe Secondary Drive

 

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6 Posts

12-29-2020

Tunisia

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Re:Legion 5P 15ARH05H micro stutters

2021-09-09, 17:40 PM

I have legion 5 15ARH05H, Ryzen 4800H. Bios: FSCN18WW, every driver updated
For me, when the micro-stutters happens, I noticed that my CPU speed drop to 0.38 GHz at the same time and in HWINFO64 show that it is thermal throttling although it shows that the temperature of the CPU, hard drive and gpu had a low temperature too. It can happen, what ever I'm doing (gaming, watching videos & without doing anything)               

           

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65 Posts

07-11-2021

United Kingdom of Great Britain and Northern Ireland

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Re:Legion 5P 15ARH05H micro stutters

2021-09-09, 17:48 PM

Interesting!

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