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3 Posts

09-12-2021

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Legion 7 (16ITHg6) Function Key + R (refresh) not working

2021-09-12, 12:11 PM

Hi All,

 

I got delivered a new Legion 7 ( Legion 7-16ITHg6 Laptop (Lenovo) - Type 82K6) laptop today and FN+R is not working. Tried update/download Lenovo Utility, but it didn't help.

so other hotkeys seems ok. It would be great if you can help me.

 

Regards,

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4554 Posts

04-23-2019

United States of America

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Re:Legion 7 (16ITHg6) Function Key + R (refresh) not working

2021-09-13, 13:25 PM

Hello @Jack100500 ,

 

Welcome to the Community Forums.

 

Have you tried using CTRL+R instead?

I believe this is the correct hotkey for refresh.

Hope this helps.
Regards,
Jack_Lenovo1



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5 Posts

09-11-2021

France

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Re:Legion 7 (16ITHg6) Function Key + R (refresh) not working

2021-09-13, 14:31 PM
FN+R should change the refresh rate between 165Hz and 60Hz. But it does not work on my Legion 7i too.
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244 Posts

12-28-2020

China

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Re:Legion 7 (16ITHg6) Function Key + R (refresh) not working

2021-09-14, 3:15 AM

Hi:

 

 

Please download the automatic analysis tool from:
https://meta.box.lenovo.com/v/link/view/16e5a74623c84b99abe3b8dfd5d90c52

Run it and follow the guide to do.

a). Click the "next" button, it will check whether the hotkey driver is installed on your laptop. 

     If not, it will show the "download" button which you can press to guide you to download the lenovo utility.
     If yes, it will show the version of your lenovo utiltiy and state of running. And give me a screen shot about those information and email to me.
     Then do the next step; 

NOTE:
     If the version your installed is lower than 4.0.44.0, it will appear in your start menu with name "lenovo hotkeys";
     If the version your installed is 4.0.44.0 or higher, it will appear in your start menu with name "lenovo utility";


b) Click the "Enable log" button. If any popup shows, please chose "yes".

     Then,

     First, press your non-working hotkeys,

     Second, click the "Open log" button to locate the log files named "_utility.Log" and "analysis_report.txt".

     Then email the "_utility.Log" and "analysis_report.txt"to liweiwei1@lenovo.com

 


Looking forward your feedback.

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5 Posts

09-11-2021

France

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Re:Legion 7 (16ITHg6) Function Key + R (refresh) not working

2021-09-14, 6:33 AM

I made it. Thanks.
I sent you an email with the informations.

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244 Posts

12-28-2020

China

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Re:Legion 7 (16ITHg6) Function Key + R (refresh) not working

2021-09-14, 6:40 AM

Hi;

 

I receive your email.

We are working on this issue.

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3 Posts

09-12-2021

Australia

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Re:Legion 7 (16ITHg6) Function Key + R (refresh) not working

2021-09-14, 11:25 AM

I've sent logs also. Hotkeys utility version is 4.0.61.0

it seems laptop doesn't recognize FN+R combination, so it's showing "wParam invalid" error. 

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244 Posts

12-28-2020

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Re:Legion 7 (16ITHg6) Function Key + R (refresh) not working

2021-09-15, 2:55 AM

Hi @ Psykokwak;

 

Have you update the BIOS of your laptop?

From the log you provided, we found the BIOS does not support the FN+R feature.

If you have never updated the BIOS, I think your laptop does not support the FN+R feature.

 

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244 Posts

12-28-2020

China

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  • Message 9 of 12

Re:Legion 7 (16ITHg6) Function Key + R (refresh) not working

2021-09-15, 2:56 AM

Hi  @ Jack100500;

 

Your issue is the same as Psykokwak's;

 

Have you update the BIOS of your laptop?

From the log you provided, we found the BIOS does not support the FN+R feature.

If you have never updated the BIOS, I think your laptop does not support the FN+R feature.

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3 Posts

09-12-2021

Australia

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  • Message 10 of 12

Re:Legion 7 (16ITHg6) Function Key + R (refresh) not working

2021-09-15, 4:32 AM

I'm not sure if I have updated BIOS or not, as I've completed few updates based on Lenovo assistant recommendation.

But I guess feature didn't work from unpacking. I see keyboard highlights "R" as other letters for quick combo, however it doesn't work.

it's disappointing, as it wasn't clear that this feature wouldn't work in Intel version of laptop.

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