05-28-2019 07:01 PM - edited 05-28-2019 07:03 PM
I apologize for my English, I'm from Russia. I'm writing here because there is very little information in the Russian community. From the very moment of purchase of this laptop I had a problem with sound. Crackles appear while listening to music, watching videos in the browser, and even during games. I reinstalled the sound drivers, reinstalled Windows, checked the DPC latency (it's ok). Alternately, shut off various devices in the device manager to identify the cause, updated the BIOS, changed the OS power settings, but nothing helped, at all. I didn't perform any manipulations on overclocking the processor. Crackle appears randomly, at different times and with different frequency. The problem is exacerbated if I install the sound driver from the official page of this laptop. Drivers from Realtek also don't fix the problem. As far as I understand, this problem is not only on my laptop, many people have written here about it, and this applies to different models. I really would not like to contact the service center, because this is my main laptop, on which my work depends. In addition, I read somewhere here that someone did just that, and he was told that there was no hardware problem. Therefore, I see no point in this. I'm asking for help! Maybe someone has already been able to solve this problem!
05-29-2019 10:14 AM
Hi Ocean1991! Welcome to our forums community. Since you already formatted the machine to its factory state and the issue remains, the issue is more likely a hardware problem. We suggest you to reach out to our support in Russia for further assistance at: 7-499-705-6204 / 7-495-240-8558. They are open: 09:00 - 18:00 Monday - Friday.