cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Ocean1991
Blue Screen Again
Posts: 3
Registered: ‎05-28-2019
Location: RU
Views: 464
Message 1 of 3

Legion Y530-15ICH-1060 sound crackling

I apologize for my English, I'm from Russia. I'm writing here because there is very little information in the Russian community. From the very moment of purchase of this laptop I had a problem with sound. Crackles appear while listening to music, watching videos in the browser, and even during games. I reinstalled the sound drivers, reinstalled Windows, checked the DPC latency (it's ok). Alternately, shut off various devices in the device manager to identify the cause, updated the BIOS, changed the OS power settings, but nothing helped, at all. I didn't perform any manipulations on overclocking the processor. Crackle appears randomly, at different times and with different frequency. The problem is exacerbated if I install the sound driver from the official page of this laptop. Drivers from Realtek also don't fix the problem. As far as I understand, this problem is not only on my laptop, many people have written here about it, and this applies to different models. I really would not like to contact the service center, because this is my main laptop, on which my work depends. In addition, I read somewhere here that someone did just that, and he was told that there was no hardware problem. Therefore, I see no point in this. I'm asking for help! Maybe someone has already been able to solve this problem!

Highlighted
Support Specialist
Posts: 2,020
Registered: ‎08-02-2018
Location: US
Views: 421
Message 2 of 3

Re: Legion Y530-15ICH-1060 sound crackling

Hi Ocean1991! Welcome to our forums community. Since you already formatted the machine to its factory state and the issue remains, the issue is more likely a hardware problem. We suggest you to reach out to our support in Russia for further assistance at: 7-499-705-6204 / 7-495-240-8558. They are open: 09:00 - 18:00 Monday - Friday.



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

ZP3CTR396
What's DOS?
Posts: 1
Registered: ‎11-22-2019
Location: PH
Views: 119
Message 3 of 3

Re: Legion Y530-15ICH-1060 sound crackling

Same problem here.. Just newly bought y530 1060 having static audio both speaker and audio jack but Bluetooth is fine Smiley Sad i only notice the static when it is plugged 

We're moving

To a new platform very soon

Learn More

Check out current deals!


Shop current deals

Top Kudoed Authors