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matador93007
Fanfold Paper
Posts: 7
Registered: ‎04-24-2019
Location: SA
Views: 386
Message 1 of 12

Legion Y530 Problem

Hi,

 

I have this problem whenever i plug in any USB device in left USB (only the left one) the WiFi turn off (not disconnect)

and sometimes disconnect without plugging anything and reconnect again

 

Please Help .. Thanks!

 

Social Support Agent
Social Support Agent
Posts: 913
Registered: ‎08-02-2018
Location: US
Views: 291
Message 2 of 12

Re: Legion Y530 Problem

Hi Matador93007! Welcome to our forums community. Try running the update using the Lenovo Vantage app and install all available updates. If the issue persist, try uninstalling and reinstalling the wireless driver under the Device Manager. Hope it works for you.



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matador93007
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Posts: 7
Registered: ‎04-24-2019
Location: SA
Views: 249
Message 3 of 12

Re: Legion Y530 Problem

Thank you for reply but no it did not work

Is it problem with usb port maybe ?

Highlighted
Retired Support Specialist
Posts: 9
Registered: ‎08-01-2018
Location: PH
Views: 243
Message 4 of 12

Re: Legion Y530 Problem

What kind of USB device did you plug in when the issue occur? I did a quick research about this issue and it says that "WiFi devices use channels, to prevent interference. If you have too many devices on a particular channel, or one device is stronger than another, sometimes the signal interferes and the signal will cut out, or connect at a much slower rate than expected. Lots of household devices use 2.4GHz, such as microwaves, cordless phones, and any device listed as using 802.11b/g/n standard".

 

Could you try to plug in other USB devices on that specific USB port and check if the issue remains?

 

Let us know how it goes.

matador93007
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Posts: 7
Registered: ‎04-24-2019
Location: SA
Views: 209
Message 5 of 12

Re: Legion Y530 Problem

I have tried hard drives, wireless mouse and usb flash

wifi disconnect when plug hard drives only in the left port only (and not all hard drives i do not know why)

Administrator
Administrator
Posts: 165
Registered: ‎07-23-2018
Location: US
Views: 197
Message 6 of 12

Re: Legion Y530 Problem

Could you run a hardware test under the Lenovo Vantage app and send to us the screenshot of the result?

matador93007
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Posts: 7
Registered: ‎04-24-2019
Location: SA
Views: 191
Message 7 of 12

Re: Legion Y530 Problem

i added the file to archive so i can send it

alex5723
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Posts: 771
Registered: ‎05-01-2012
Location: IL
Views: 169
Message 8 of 12

Re: Legion Y530 Problem

Does the HD draw power for the USB port or from mains ?

matador93007
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Posts: 7
Registered: ‎04-24-2019
Location: SA
Views: 143
Message 9 of 12

Re: Legion Y530 Problem

sorry but i did not understand the question
alex5723
Broadband 3G
Posts: 771
Registered: ‎05-01-2012
Location: IL
Views: 141
Message 10 of 12

Re: Legion Y530 Problem

Is you USB connected Hard Disk connected to electricity source or does it take its power from your laptop vis USB.

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