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equilibriumg
Fanfold Paper
Posts: 11
Registered: ‎02-23-2019
Location: GR
Views: 9,346
Message 1 of 69

Legion Y530 i7 Wifi Drops 20 times every day Realtek 8822BE

I bought this machine at 29/12/2018  for web development. From the first month I noticed that the wifi drops often. In the same room I have about 8 more different devices that the wifi hasn’t drop for many years.


 I communicated with Lenovo in Greece 7/2/2019 and let them know that the wifi is always drops. They suggest me to roll back bios, put the Roaming sensitivity level at high and uncheck the allow the computer to turn off this device to save power. So I have done all these but the laptop keep loosing the wifi signal many times every day.

 

After this, I send them the wifi logs but they told me “Thank you very much please send us your machine and we will try to repair it after 10 days… ”

This is pain for me because how I will develop the 10 days that I will not have my new computer? I bought a new machine with strong cpu to work with Ethereum development. My previous machine is impossible to run visual studio 2017 so how should I continue work  on my project if I have not my laptop?


So my question is have you heard this issue before?
 Is this a drivers issue or an issue with defective machines that we bought from Lenovo and now we are trapped? Is it possible to resolve it by my own and not be without laptop so many days? I have read the bellow articles but non of these seems to provide a real solution:
https://forums.lenovo.com/t5/Gaming-Laptops/Y530-Wifi-Keeps-Disconnecting-180-times-in-24-hours/td-p...
https://forums.lenovo.com/t5/Gaming-Laptops/Lenovo-Legion-Y530-WIFI-problems-really-bad-performance/...

https://forums.lenovo.com/t5/Gaming-Laptops/Lenovo-y530-wi-fi-is-so-bad/td-p/4207194

https://forums.lenovo.com/t5/Gaming-Laptops/Lenovo-Y530-WIFI-5G-Problems/td-p/4205476

https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/WiFi-drops/td-p/4016441

https://www.reddit.com/r/Lenovo/comments/9jysh9/new_legion_y530_terrible_wifi/

  This is the error that i am getting from the wifi logs


-<EventData>

<Data Name="InterfaceGuid">{CF4C4CE9-B61F-4BE2-B315-4E6A0C9B6FBC}</Data>

<Data Name="InterfaceDescription">Realtek 8822BE Wireless LAN 802.11ac PCI-E NIC</Data>

<Data Name="ConnectionMode">Automatic connection with a profile</Data>

<Data Name="ProfileName">Anonymous_Hacker</Data>

<Data Name="SSID">Anonymous_Hacker</Data>

<Data Name="BSSType">Infrastructure</Data>

<Data Name="FailureReason">The driver disconnected while associating.</Data>

<Data Name="ReasonCode">229378</Data>

<Data Name="ConnectionId">0x3</Data>

<Data Name="RSSI">255</Data>

</EventData>


-<RenderingInfo Culture="en-US">

<Message>WLAN AutoConfig service failed to connect to a wireless network. Network Adapter: Realtek 8822BE Wireless LAN 802.11ac PCI-E NIC Interface GUID: {CF4C4CE9-B61F-4BE2-B315-4E6A0C9B6FBC} Connection Mode: Automatic connection with a profile Profile Name: Anonymous_Hacker SSID: Anonymous_Hacker BSS Type: Infrastructure Failure Reason:The driver disconnected while associating. RSSI: 255 </Message>

<Level>Error</Level>

<Task>AcmConnection</Task>

<Opcode>Failure</Opcode>

<Channel>Microsoft-Windows-WLAN-AutoConfig/Operational</Channel>

<Provider>Microsoft-Windows-WLAN-AutoConfig</Provider>

<Keywords/>

</RenderingInfo>

</Event>

Guru
Posts: 923
Registered: ‎05-01-2012
Location: IL
Views: 9,307
Message 2 of 69

Re: Legion Y530 i7 Wifi Drops 20 times every day Realtek 8822BE

Replace Realtek card with Intel 9560.

equilibriumg
Fanfold Paper
Posts: 11
Registered: ‎02-23-2019
Location: GR
Views: 9,304
Message 3 of 69

Re: Legion Y530 i7 Wifi Drops 20 times every day Realtek 8822BE

You mean to change hardware? Is this something that they will do on support under warranty or you mean I should get this hardware from ebay and install it? If I will do this I will loose my warranty and I don’t believe is logical for a machine I bought before one month and some days…
Something strange that I want to mention  is that when I spoke with tech support they suggest to go on Lenovo support drivers and download the driver Intel 9560 https://pcsupport.lenovo.com/gr/en/products/laptops-and-netbooks/legion-series/legion-y530-15ich/dow... . I have removed the old driver from the device manager/ uninstall device and then I installed the driver for the Intel 9560, but when restart  the system shows that I have Realtek 8822BE…

Guru
Posts: 923
Registered: ‎05-01-2012
Location: IL
Views: 9,301
Message 4 of 69

Re: Legion Y530 i7 Wifi Drops 20 times every day Realtek 8822BE

This is somthing you do by yourself. 

Don't know about warrenty but know that many on this forum with similar problems are happy after replacing Realtek with Intel's 9560.

Community Moderator
Community Moderator
Posts: 1,060
Registered: ‎07-13-2010
Location: CA
Views: 9,298
Message 5 of 69

Re: Legion Y530 i7 Wifi Drops 20 times every day Realtek 8822BE

Yes, my Y530 also came with the Intel 9560, and it's extremely stable.

 

Although it's not for the Y530, you can try this driver to see if it makes the chip more stable. I know from experience that the Realtek devices can be quite hit-and-miss on driver stability.

 

https://support.lenovo.com/ca/en/downloads/ds502979

←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗
Tap that kudos button if I helped ^^
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equilibriumg
Fanfold Paper
Posts: 11
Registered: ‎02-23-2019
Location: GR
Views: 9,270
Message 6 of 69

Re: Legion Y530 i7 Wifi Drops 20 times every day Realtek 8822BE

I tried this driver
https://support.lenovo.com/ca/en/downloads/ds502979
but wifi still drops. Lenovo shouldn’t have  noticed that this is an issue with the y530 legion laptops and make the replacement of the adapter with the Intel 9560? It is very strange that officially gives only the 9560 driver and not Realtek driver. If I give to the support my machine they will only do a format or put again the same drivers and test. If wifi will not drop the time that they will test they will give me back the same performance and put me in a loop  (me=>service=>me=>service) and so on…

qvanphong
Punch Card
Posts: 25
Registered: ‎01-17-2019
Location: VN
Views: 9,249
Message 7 of 69

Re: Legion Y530 i7 Wifi Drops 20 times every day Realtek 8822BE

i am getting a same problem, but not 20 times every day, it's 1 time 1 minute. The solution is replace with Intel card is unacceptable, i got a faulty wireless card, so i spend more money for a new wireless card but that isn't my fault... what a joke!

Dragos55
Fanfold Paper
Posts: 9
Registered: ‎11-21-2018
Location: RO
Views: 9,216
Message 8 of 69

Re: Legion Y530 i7 Wifi Drops 20 times every day Realtek 8822BE

I have the same problem... keep me updated guys please, if you somehow solve this problem...

equilibriumg
Fanfold Paper
Posts: 11
Registered: ‎02-23-2019
Location: GR
Views: 9,211
Message 9 of 69

Re: Legion Y530 i7 Wifi Drops 20 times every day Realtek 8822BE

As I have understand this is a hardware issue and not an issue with a driver. Lenovo sold  y530 legion with defective Realtek wifi adapter. Basically I believe that all Lenovo y530 legion with Realtek adapter should have the same problem. The most fair from Lenovo side is to respect all of us and repair our machines with the correct Intel wifi adapter. I suggest everybody that has defective wifi adapter in their y530 legion should reply on this post. Lenovo may realize our issue and do something.

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YipTom
Paper Tape
Posts: 1
Registered: ‎02-25-2019
Location: HK
Views: 9,247
Message 10 of 69

Re: Legion Y530 i7 Wifi Drops 20 times every day Realtek 8822BE

Try this driver for another model:
https://support.lenovo.com/hk/en/downloads/DS120181

I got the same problem before and it seems fixed with this driver.

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