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7 Posts

07-01-2021

Malaysia

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  • Message 11 of 27

Re:Legion Y540-15IRH (Type 81SX) FN keys not working

2021-09-01, 12:56 PM
checked but no Hotkey mode on Vantage.
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7 Posts

07-01-2021

Malaysia

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  • Message 12 of 27

Re:Legion Y540-15IRH (Type 81SX) FN keys not working

2021-09-01, 13:13 PM
checked but no Hotkey mode on Vantage. there's no Lenovo Utility app but there's Lenovo Hotkeys+.
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244 Posts

12-28-2020

China

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  • Message 13 of 27

Re:Legion Y540-15IRH (Type 81SX) FN keys not working

2021-09-02, 3:35 AM

Hi;

 

Did our engineers solve your issue?

Please let me know.

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13 Posts

08-20-2021

Romania

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  • Message 14 of 27

Re:Legion Y540-15IRH (Type 81SX) FN keys not working

2021-09-02, 16:06 PM

Hi.

 

The problem was not solved.

Lenovo HotKeys was installed. This software is allmost inert.

Maybe i dont know how to use this software. Can you please show me?

 

Thank you.

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7 Posts

07-01-2021

Malaysia

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  • Message 15 of 27

Re:Legion Y540-15IRH (Type 81SX) FN keys not working

2021-09-03, 2:44 AM
Nope. Installing Hotkey+ software does not do anything.
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244 Posts

12-28-2020

China

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  • Message 16 of 27

Re:Legion Y540-15IRH (Type 81SX) FN keys not working

2021-09-06, 6:20 AM

Hi:

 

 

Please download the automatic analysis tool from:
https://meta.box.lenovo.com/v/link/view/df4852075fd7479eb8cc6d41799c1dd7

Run it and follow the guide to do.

a). Click the "next" button, it will check whether the hotkey driver is installed on your laptop. 

     If not, it will show the "download" button which you can press to guide you to download the lenovo utility.
     If yes, it will show the version of your lenovo utiltiy and state of running. And give me a screen shot about those information and email to me.
     Then do the next step; 

NOTE:
     If the version your installed is lower than 4.0.44.0, it will appear in your start menu with name "lenovo hotkeys";
     If the version your installed is 4.0.44.0 or higher, it will appear in your start menu with name "lenovo utility";


b) Click the "Enable log" button. If any popup shows, please chose "yes".

     Then,

     First, press your non-working hotkeys,

     Second, click the "Open log" button to locate the log files named "_utility.Log" and "analysis_report.txt".

     Then email the "_utility.Log" and "analysis_report.txt"to liweiwei1@lenovo.com

 

 

Or, you can provide remote access again for our debugging your issue.


Looking forward your feedback.

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13 Posts

08-20-2021

Romania

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  • Message 17 of 27

Re:Legion Y540-15IRH (Type 81SX) FN keys not working

2021-09-06, 8:01 AM
Ok. I'll try tonight and give you feedback!
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13 Posts

08-20-2021

Romania

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  • Message 18 of 27

Re:Legion Y540-15IRH (Type 81SX) FN keys not working

2021-09-08, 12:22 PM

Hi.

 

Here are the files you requested!

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13 Posts

08-20-2021

Romania

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  • Message 19 of 27

Re:Legion Y540-15IRH (Type 81SX) FN keys not working

2021-09-10, 14:48 PM

Hi.

 

Nothing yet?

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244 Posts

12-28-2020

China

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  • Message 20 of 27

Re:Legion Y540-15IRH (Type 81SX) FN keys not working

2021-09-15, 2:06 AM

Hi @ Dragos POPA

 

From your description, we think the upgrade of BIOS cause your issue.

You can search a proper version of BIOS based on your machine type on the support site or downgrade the BIOS to your previous one.

Hope this help you.



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