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KuroKiba
Fanfold Paper
Posts: 3
Registered: ‎04-09-2018
Location: AU
Views: 1,635
Message 1 of 2

Legion Y720 HDD not detected

Hi there,

 

I recently bought the Legion Y720 which came with a 256gb SSD and a 2TB HDD. Everything was working fine for a week, and then suddenly the HDD was no longer detected. The first time it happened, everything was back to normal after a shut down but now it's just completely gone.

 

The strange thing is that if I open up This PC straight after startup, e drive appears with a different icon, and then disappears again when This PC has finished loading. I can't find the HDD on Device Manager or BIOS either.

 

Please help. Thanks in advance.

Sr Support Specialist
Posts: 9,647
Registered: ‎11-30-2015
Location: PH
Views: 1,615
Message 2 of 2

Re: Legion Y720 HDD not detected

Hi KuroKiba,

 

Welcome to the Community Forums.

 

I would suggest that you call in technical support and have this reported.

 

The intermittent detection issue in boot and in BIOS can be hardware issue that needs to checked with both possible loose contact connection to drive failure.

 

Regards

 



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