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What's DOS?
Posts: 1
Registered: ‎01-28-2017
Location: CA
Message 1 of 3 (296 Views)

Lenovo Ideapad Y700

[ Edited ]

Hello, 

 

I'm hoping this is the right section for my problems,

Moderator comment: Moved it for you.

 

I decided to invest in a new laptop as my other one had fallen on the ground, and lately for the past two month's all I've been having with it was troubles. Ther first problem I had was with the external microphone I used (Blue Yeti) It wouldn't detect or something and eventually made my speakers and microphone stop working all together. With no clue on how to fix it I ended up factory resetting my product. Everything's been fine with this problem, but if you have a fix to it if it arrises again then that'd be helpful.

 

Just yesterday I had a problem with my laptop where I was using it and the screen suddenly went black, I restarted it and the LENOVO loading screen came up only to have it stuck on the screen with a loading symbol and my curser. I contacted a live agent who told me to factory reset my laptop which brings me onto what happens when I do that below;

 

I have also had a problem where It would update from windows 8.1 to windows 10 & "Windows Explorer" would continue to crash and refresh every second thus making the laptop un-useable in this state unless I open a program through "Task Manager". Due to this problem I had to factory reset my laptop about five times as I cannot resolve it and it continues to arrise if I set a background to my laptop - I have tried everything, from updating drivers to much more and have yet to find a fix to it.

 

I am very displeased with my product. If any of you know any support emails that I would be able to contact

Retired Support Specialist
Posts: 915
Registered: ‎07-05-2016
Location: GB
Message 2 of 3 (135 Views)

Re: Lenovo Ideapad Y700


Perdiction wrote:

Hello, 

 

I'm hoping this is the right section for my problems,

Moderator comment: Moved it for you.

 

I decided to invest in a new laptop as my other one had fallen on the ground, and lately for the past two month's all I've been having with it was troubles. Ther first problem I had was with the external microphone I used (Blue Yeti) It wouldn't detect or something and eventually made my speakers and microphone stop working all together. With no clue on how to fix it I ended up factory resetting my product. Everything's been fine with this problem, but if you have a fix to it if it arrises again then that'd be helpful.

 

Just yesterday I had a problem with my laptop where I was using it and the screen suddenly went black, I restarted it and the LENOVO loading screen came up only to have it stuck on the screen with a loading symbol and my curser. I contacted a live agent who told me to factory reset my laptop which brings me onto what happens when I do that below;

 

I have also had a problem where It would update from windows 8.1 to windows 10 & "Windows Explorer" would continue to crash and refresh every second thus making the laptop un-useable in this state unless I open a program through "Task Manager". Due to this problem I had to factory reset my laptop about five times as I cannot resolve it and it continues to arrise if I set a background to my laptop - I have tried everything, from updating drivers to much more and have yet to find a fix to it.

 

I am very displeased with my product. If any of you know any support emails that I would be able to contact


Hi Perdiction and welcome to the community,

 

The only contact details available for lenovo support for Canada is 1-877-4-Lenovo (1-877-453-6686)

 

They will be able to give you an email address you can contact them on.

 

Hope this help you and let us know how you get on

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Guru
Posts: 3,289
Registered: ‎04-02-2014
Location: MX
Message 3 of 3 (101 Views)

Re: Lenovo Ideapad Y700

Your second problem sounds like a corrupt windows 10 installer file or some missing drivers.

 

1) How did you try to install windows 10?

 

2) Did you update all drivers after installing windows 10? Updated windows to latest patch as well?

---------------------------------
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