01-09-2017 11:39 AM
I bought this laptop few weeks ago & facing terrible issues while using internet. I updated Killer Wirless Lan AC-1535, updated windows to the latest version. have done everything. even I have replaced this laptop with new one but still facing the same issue. I am using other Laptops & mobile devices those are working without any issue. I am really fedup. I need help to solve this issue. Internet is very slow on this laptop.
01-10-2017 08:26 AM - edited 01-10-2017 08:31 AM
I just want to verify a few things:
1. When you said you're facing terrible issues, does you game lag while browsing/streaming online (e.g., Youtube)?
If yes, how's the difference when it comes to latency (ping replies) when the game is running discretely and while multi-tasking.
2. When you said Internet is very slow on this laptop, how's your internet speed via www.speedtest.net?
3, Is the AC 1535 driver version updated to http://support.lenovo.com/us/en/downloads/ds118527
As for troubleshooting, try these steps:
1. open the nerve center & check on Network Priority and ensure it's enabled to the best settings
2. Connect to a 5Ghz AP & observe functionality
3. From this review, http://www.notebookcheck.net/Lenovo-IdeaPad- Y900-17ISK-Notebook-Review.174445.0.html, the AC 1535 has been tested to get amx throughput of 618.333MBit/s using a Linksys
EA8500 (settings may depend on your router).
01-10-2017 11:26 AM
Thank you so much for replying. I have 50MB Broadband connection all my other devices are working fine. I recently installed Linksys EA6100 Router. when I run speed test on Y900 it shows only 3MB download & 10MB upload. I am connected on 5GHZ. I have tried a lot but not able to solve this issue. This is my 2nd Laptop. Same issue I was facing with Lenovo Y900 I return it to service center & they replaced it with new box pack. I have spoke to Linksys Customer Service they checked router settings & said it's ok. The previous Laptop is with Lenovo & they are doing research on that Laptop. Inernet is working only for 10 to 15 minutes after that I can't open any website. last night I was downloading ESET Smart Security & Office 365 it took serveral hours to complete it. I don't know how to solve this issue or where to take this laptop.
01-11-2017 09:00 AM
The speed test results are peculiar, download speeds should always be higher than upload speeds. It seems like there is something limiting the bandwidth of the download.
Have you already tried disabling Media Prioritization on your router and wifi card?
01-12-2017 10:17 AM
Hello, I am a support representative from Rivet Networks. There are a fews steps can try here to see if the driver or Killer Software itself may be limiting your connection. If the Killer Network Manager is installed, can you please try going to the Settings page, check your limits and if they are not correct please run a speedtest within the application to see if it updates to the correct connection settings and test further.
If that does not work, please try disabling Advanced Stream Detect and testing your connection to see if the speed is the expected values. If these basic steps do not work, please submit a ticket through our website and we can try to do some more advanced troubleshooting steps. You can use the link below to submit a support ticket with us.
Please reference your Lenovo forum post, so we're able to easily link the ticket to this post.