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3 Posts

04-06-2021

Kuwait

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  • Message 1 of 6

Lenovo Legion 5 Screen Issue.

2021-04-06, 22:34 PM


So I just got this laptop that I ordered from Amazon around 10 days ago.

 


For some reason, this keeps happening on my Lenovo Legion 5 Laptop screen (it doesn't happen when I connect it to a monitor or TV via HDMI). I reinstalled my drivers and it STILL doesn't work.

 

This also happens with images, not just text.

 

What is the solution to this?

 

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2306 Posts

04-23-2019

United States of America

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  • Message 2 of 6

Re:Lenovo Legion 5 Screen Issue.

2021-04-07, 10:56 AM

Hello @Rauntz,

 

Welcome to the Community Forums.

 

Kindly try uninstalling the display drivers of the machine using the device manager or a program like DDU.

Then try installing the drivers from the support site: https://pcsupport.lenovo.com

 

Once this is done I would suggest checking if switching from Hybrid mode to Discrete graphics mode in Lenovo vantage will fix the issue.


Hope this helps.
Regards,
Jack_Lenovo1



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3 Posts

04-06-2021

Kuwait

3 Signins

10 Page Views

  • Posts: 3
  • Registered: ‎04-06-2021
  • Location: Kuwait
  • Views: 10
  • Message 3 of 6

Re:Lenovo Legion 5 Screen Issue.

2021-04-07, 18:27 PM

Hello, I can't seem to find a 'discrete graphics mode' in the vantage app. do I check the nvidia control panel instead? 

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2306 Posts

04-23-2019

United States of America

529 Signins

20009 Page Views

  • Posts: 2306
  • Registered: ‎04-23-2019
  • Location: United States of America
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  • Message 4 of 6

Re:Lenovo Legion 5 Screen Issue.

2021-04-08, 14:15 PM

Hello @Rauntz,

 

Sorry for the late reply.


You may have to access the BIOS of the machine to change the option in the configuration menu.

https://support.lenovo.com/us/en/solutions/ht500216-recommended-way-to-enter-bios-ideapad

 

Kindly keep us posted on how this goes,

Jack_Lenovo1



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3 Posts

04-06-2021

Kuwait

3 Signins

10 Page Views

  • Posts: 3
  • Registered: ‎04-06-2021
  • Location: Kuwait
  • Views: 10
  • Message 5 of 6

Re:Lenovo Legion 5 Screen Issue.

2021-04-08, 16:59 PM

Hello,

 

The 'Graphic Device' is already set in 'Discrete Graphic' before I went into the BIOS.

 

Then I set it into 'Switchable Graphic' (then restarted) and nothing happened.

 

I think the display is the issue because like I said this issue doesn't occur when I plug it in my monitor when I connect the laptop to it via HDMI but even than it STILL occurs in my LAPTOP screen. 

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2306 Posts

04-23-2019

United States of America

529 Signins

20009 Page Views

  • Posts: 2306
  • Registered: ‎04-23-2019
  • Location: United States of America
  • Views: 20009
  • Message 6 of 6

Re:Lenovo Legion 5 Screen Issue.

2021-04-09, 11:31 AM

Hello @Rauntz,

 

Sorry for the late reply.

 

If that is the case I would suggest reaching out to service for assistance.

It may be possible that the machine has a hardware issue.

 

The contact number for Kuwait is :00-968 2 4791405

https://pcsupport.lenovo.com/us/en/supportphonelist

 

Regards,

Jack_Lenovo1



Did someone help you today? Press the star on the left to thank them with a Kudo!
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