07-12-2017 04:42 AM
in Italy you can directly go to your nearest service point - no need to contact support in advance. Please locate yours here . You can be either geo-localised or can select an address. If you are located >40km from the nearest service point, you can request a free pick up from your address. Just make sure you tell our representative in the chat you utilised before.
And, of course, please do quote the service tip
07-12-2017 05:13 AM
07-12-2017 05:37 AM
we'd like to understand more. You mention a month - not sure where you got the information from. We'd like to confirm that Lenovo Services prides itself with efficient and effective service. We certainly don't want our users to be separated from their units for such a long time
One other thing we believe we have to clarify is that certain parts can only be accessed by a certified technician. We appreciate some users do feel like having more than enough technical skills and we do not argue on it. Yet, we need to apply standards to ensure our products are always trated following our strict standards. Of course - yes, it would be a customer choice to operate opening/removing parts that would invalidate the warranty.
07-12-2017 05:55 AM
07-13-2017 05:54 PM
Instead of having everyone who is experiencing this problem call customer support, why wouldn't lenovo publish the "service tips" online for everyone to see? This would allow people to immediately access the solution to their keyboard issue without having to call Lenovo and have customer support's phones ringing off the hook. Could you not do this for us? If not, what is the logic behind why you cannot?
07-14-2017 02:06 AM - edited 07-14-2017 02:10 AM
As advised spoke to my support in Rayong Thailand...they didn't know what a service tip is....is there some direction I can point them in.
07-14-2017 04:36 AM
Hi, Lenovo. Also in my country (Uzbekistan) in Service Centre they don't know about that service tip #SF17-0017. Why you can't/won't explain the solution here? That would help the customers faster...
07-18-2017 03:07 PM
Any update on this? Any other solutions besides taking it to Lenovo Support? I have the same problem as everyone but i have noticed that by going to Lenovo Settings and toggle the keyboard backlight on and off instead of pressing Fn + Space Bar it would fix the keyboard problem. Well for me that is temporarily, until i turn it back on some other time. So yeah try that instead of pushing your keys hard you might break something. I have yet to try the screws or the antistatic plastic idea. Lenovo support in belgium is pretty far from where I live and Im not French or Dutch speaking too. I really hope they're English friendly when i do call.
07-19-2017 07:05 AM
I tried all of the suggestions in here, but nothing helped more than a few hours.
I handed my laptop in for repairs, and 11 days after I got it back. It has now worked without issues for close to two weeks.
I'm not sure what they replaced, but the trackpad, keyboard, and sides of the laptop had that "new computer" plastic attached when I got it back.