05-11-2017 12:04 PM
Hello, I'm an owner of Y520 that I bought less than a month ago and in the past few days, I have been experiencing a strange keyboard issue. At seemingly random times, several random keys will become completely unresponsive.
The keys will work fine all day except for a few minutes here and there. For example, my 'e' 'g' 'h' '8' '9' and 'FN' keys just stopped working for about 3 minutes, now they are obviously working fine again. Sometimes it's for more than a few minutes and can be a nuisance.
I've also noticed sometimes holding the key down for a while will fix it. I'm wondering if there's some sort of fix that I can try when this happens so that I don't have to take it to an authorized service center.
Furthermore, I've noticed that there are more people having the same issue with the same keys as there are videos about it on Youtube.
I bought my laptop in Europe but currently live in Canada so I am a bit worried if it is possible to find an authorized repair center. Thanks for any help.
05-12-2017 02:42 AM
Hi there, Manak -
Thank you for writing in to the Lenovo Forum - happy to have you here today.
You tried using an external keyboard (USB Connected) and it worked fine?
I would suggest to use the system and wait for issue, once you see keys are not working please try plugging in the USB keyboard and see if they work.
Also, it might be good to pull up the on-screen keyboard to see if virtually you can type using those keys.
As a last resort, backup your data and do a system restore using the Lenovo restore button on the side of the unit. This will default machine to factory values.
Update us how it goes.
Tap that kudos button if I helped
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05-12-2017 07:52 AM - edited 05-12-2017 05:50 PM
Hey Sashi, thanks for your reply. I've tried it all yet the issue persists. I believe it's a mechanical sort of issue that needs to be fixed from inside. Do you think you can advise me which authorized repair center in Vancouver area I can take it into, please? I'd appreciate it.
05-13-2017 07:35 AM - edited 05-13-2017 07:37 AM
i have the same problme,
and as i read more here in the forum, i see that lenovo are well known to this and dont have a solution.
and for you to know.. on-screen keyboard are working fine when the build in doesn't,
soo... do you think lenovo will provid us a solution?
cause it is very commom problme with this model..
and they know its hardwear AND NOT A SOFTWEAR.
(tel aviv, israel)
05-13-2017 11:56 AM - edited 05-13-2017 11:57 AM
I've noticed that there is a forum member who found a partial solution to this. The source of the problem could be the keyboard ribbon cable touching either a screw from underneath or the improperly installed iron sheet that is situated way too close to the ribbon cable causing a contact and therefore the issue. Take a look at it see if you can fix it yourself, good luck
05-14-2017 05:21 AM
I have this laptop two months and I have the same problem, as you, I have nonfunctional keys E, G, H, numpads 8, 9, + and the "Fn" function key. If I start working, with the keys, they will start working after a one or two minutes. If I stop working, with the keyboard, the keys above will stop working and this process is constantly repeated. However, the laptop is under warranty, and although the fix, from the picture, looks easy, I'd rather give a laptop to an authorized service center. I thought, I was the only one, who had this problem, but it seems to be a serial problem.
05-14-2017 08:24 AM - last edited on 05-15-2017 01:50 AM by Andy_Lenovo
V mojom pripade bol zrejme problem to, ze stuzkovy kabel sa dotykal kovovej casti pod nim, ktora je nainstlovana cez cely laptop, je prekryta plastovou foliou ale zrovna v casti pod kablom izolacia nepokryva kov a vznikal tam styk kablu a kovu, odkedy som pod kabel vlozil kusok plastovej folie mi klavesi funguju normalne, doporucujem skusit to iste, jednoducha zalezitost o par minutach.
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05-14-2017 08:40 AM - edited 05-14-2017 08:42 AM
For people dealing with this issue of several keys becoming unresponsive ("e", "g", "h", fn key, numpad 8 and 9 ..etc)
As one of the members of this forum suggested what caused the problem before, it's the ribbon cable either coming in contact with the improperly installed iron sheet or the metal cover underneath that is separated from the motherboard with a translucent plastic film in between. In my case, the plastic film wasn't covering a small spot under the ribbon cable and therefore they came in contact. I put a small piece of plastic film under the ribbon cable and the keyboard has been working just fine ever since.
05-14-2017 11:19 AM - last edited on 05-15-2017 01:52 AM by Andy_Lenovo
Diky za odpoved.
Stejne je tohle zvlastni. Nasel jsem tu jeste jeden topic a koukam, ze tento problem ma opravdu hodne lidi, tudiz je to seriovy problem. U me se zacal problem objevovat, cca po mesici od koupe laptopu, nejdrive sporadicky, ale nyni musim do klaves chvili tukat, cca 1 - 2 minuty a nefukcni klavesy zacnou fungovat, ovsem, pokud prestanu s klavesnici uplne pracovat dele, jak na 5 minut, problem s nefunkcnimi klavesami je zpet.
Vazne uvazuji o tom, ze si napravu provedu sam, akorat se bojim, abych nekde neco nepokazil. Sice pro me neni problem rozebrat, do posledniho sroubku, laptop Asus G53SW, ktery musim opravdu dukladne rozebrat, diky tomu, abych se dostal poradne k systemu chlazeni, za ucelem cisteni, ale u tohoto Lenova prave nevim, protoze, je v zaruce a kdyby se nahodou jeste nekde neco pokazilo, tak aby v Lenovu nerekli, ze jsem provadel neodborny zasah do laptopu.
Koukal jsem na spodek laptopu - vsechny sroubky, ktere na spodku jsou, musi pryc, aby sel kryt sundat?
Kazdopadne uvitam, kdyz mi sem popises postup, jak na to.
Predem dekuji moc.
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