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ManakP
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Posts: 17
Registered: ‎05-10-2017
Location: SK
Views: 9,988
Message 21 of 236

Lenovo Legion Y520 Keyboard issue

Hello, I'm an owner of Y520 that I bought less than a month ago and in the past few days, I have been experiencing a strange keyboard issue. At seemingly random times, several random keys will become completely unresponsive.

The keys will work fine all day except for a few minutes here and there. For example, my 'e' 'g' 'h' '8' '9' and 'FN' keys just stopped working for about 3 minutes, now they are obviously working fine again. Sometimes it's for more than a few minutes and can be a nuisance.


I've also noticed sometimes holding the key down for a while will fix it. I'm wondering if there's some sort of fix that I can try when this happens so that I don't have to take it to an authorized service center.

Furthermore, I've noticed that there are more people having the same issue with the same keys as there are videos about it on Youtube.

 

I bought my laptop in Europe but currently live in Canada so I am a bit worried if it is possible to find an authorized repair center. Thanks for any help.

 

 
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Registered: ‎12-24-2015
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Message 22 of 236

Re: Lenovo Legion Y520 Keyboard issue

Hi there, Manak -  

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

You tried using an external keyboard (USB Connected) and it worked fine?

 

I would suggest to use the system and wait for issue, once you see keys are not working please try plugging in the USB keyboard and see if they work.

 

Also, it might be good to pull up the on-screen keyboard to see if virtually you can type using those keys.

As a last resort, backup your data and do a system restore using the Lenovo restore button on the side of the unit. This will default machine to factory values.

 

Update us how it goes.

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

ManakP
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Location: SK
Views: 9,907
Message 23 of 236

Re: Lenovo Legion Y520 Keyboard issue

Hey Sashi, thanks for your reply. I've tried it all yet the issue persists. I believe it's a mechanical sort of issue that needs to be fixed from inside. Do you think you can advise me which authorized repair center in Vancouver area I can take it into, please? I'd appreciate it.

bl8master
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Registered: ‎04-05-2017
Location: BG
Views: 9,772
Message 24 of 236

Re: Lenovo Legion Y520 Keyboard

Don't bother do anything by yourself. The keyboard is broken... I just got it replaced by the warranty service.

lorilori
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Registered: ‎04-10-2017
Location: IL
Views: 9,861
Message 25 of 236

Re: Lenovo Legion Y520 Keyboard issue

i have the same problme,

and as i read more here in the forum, i see that lenovo are well known to this and dont have a solution.

and for you to know.. on-screen keyboard are working fine when the build in doesn't,

 

soo... do you think lenovo will provid us a solution?

cause it is very commom problme with this model..

and they know its hardwear AND NOT A SOFTWEAR.

 

TNX, lori.

(tel aviv, israel)

ManakP
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Views: 9,851
Message 26 of 236

Re: Lenovo Legion Y520 Keyboard issue

I've noticed that there is a forum member who found a partial solution to this. The source of the problem could be the keyboard ribbon cable touching either a screw from underneath or the improperly installed iron sheet that is situated way too close to the ribbon cable causing a contact and therefore the issue. Take a look at it see if you can fix it yourself, good luck

 

VonShark
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Posts: 11
Registered: ‎05-14-2017
Location: CZ
Views: 9,808
Message 27 of 236

Re: Lenovo Legion Y520 Keyboard issue

Hi everyone,

 

I have this laptop two months and I have the same problem, as you, I have nonfunctional keys E, G, H, numpads 8, 9, + and the "Fn" function key. If I start working, with the keys, they will start working after a one or two minutes. If I stop working, with the keyboard, the keys above will stop working and this process is constantly repeated. However, the laptop is under warranty, and although the fix, from the picture, looks easy, I'd rather give a laptop to an authorized service center. I thought, I was the only one, who had this problem, but it seems to be a serial problem.

 

George, CZ

ManakP
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Message 28 of 236

Re: Lenovo Legion Y520 Keyboard issue

VonShark:

V mojom pripade bol zrejme problem to, ze stuzkovy kabel sa dotykal kovovej casti pod nim, ktora je nainstlovana cez cely laptop, je prekryta plastovou foliou ale zrovna v casti pod kablom izolacia nepokryva kov a vznikal tam styk kablu a kovu, odkedy som pod kabel vlozil kusok plastovej folie mi klavesi funguju normalne, doporucujem skusit to iste, jednoducha zalezitost o par minutach.

 

Admin / Google Translate

In my case, it was probably the problem that the ribbon cable touched the metal part under it, which is installed over the cell, is covered with a plastic foil, but just under the cable section the insulation does not cover the metal and there is a connection between the cable and the metal, I put a piece of plastic foil my keys are working normally, I recommend trying it a bit, just a matter of a few minutes.
ManakP
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Registered: ‎05-10-2017
Location: SK
Views: 9,742
Message 29 of 236

Re: Lenovo Legion Y520 Keyboard

For people dealing with this issue of several keys becoming unresponsive ("e", "g", "h", fn key, numpad 8 and 9 ..etc)

As one of the members of this forum suggested what caused the problem before, it's the ribbon cable either coming in contact with the improperly installed iron sheet or the metal cover underneath that is separated from the motherboard with a translucent plastic film in between. In my case, the plastic film wasn't covering a small spot under the ribbon cable and therefore they came in contact. I put a small piece of plastic film under the ribbon cable and the keyboard has been working just fine ever since.

ss.jpg

 

VonShark
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Registered: ‎05-14-2017
Location: CZ
Views: 9,777
Message 30 of 236

Re: Lenovo Legion Y520 Keyboard issue

Diky za odpoved.

 

Stejne je tohle zvlastni. Nasel jsem tu jeste jeden topic a koukam, ze tento problem ma opravdu hodne lidi, tudiz je to seriovy problem. U me se zacal problem objevovat, cca po mesici od koupe laptopu, nejdrive sporadicky, ale nyni musim do klaves chvili tukat, cca 1 - 2 minuty a nefukcni klavesy zacnou fungovat, ovsem, pokud prestanu s klavesnici uplne pracovat dele, jak na 5 minut, problem s nefunkcnimi klavesami je zpet.

 

Vazne uvazuji o tom, ze si napravu provedu sam, akorat se bojim, abych nekde neco nepokazil. Sice pro me neni problem rozebrat, do posledniho sroubku, laptop Asus G53SW, ktery musim opravdu dukladne rozebrat, diky tomu, abych se dostal poradne k systemu chlazeni, za ucelem cisteni, ale u tohoto Lenova prave nevim, protoze, je v zaruce a kdyby se nahodou jeste nekde neco pokazilo, tak aby v Lenovu nerekli, ze jsem provadel neodborny zasah do laptopu.

 

Koukal jsem na spodek laptopu - vsechny sroubky, ktere na spodku jsou, musi pryc, aby sel kryt sundat?

Kazdopadne uvitam, kdyz mi sem popises postup, jak na to.

 

Predem dekuji moc.

 

Jirka

 

Admin / Google Translate

Thanks for the reply.

It's the same. I have found one more topic here and I'm afraid that this problem is really good for me, so it's a serious problem. I was starting to find the problem, about a month from the laptop, first sporadically, but now I have to klaves tongue for a moment, about 1-2 minutes and non-functioning keys, but if I stop with the keypad to work completely dele, for 5 minutes , The problem with the non-functional keys is back.

I seriously consider myself doing the right thing myself, I'm just fighting to make something wrong. For me it is not a problem to disassemble the Asus G53SW laptop, which I really have to break down to get advice on the cooling system for the purpose of cleaning, but I do not know about this Len because it is in the warranty and if There is something wrong going wrong so Lenov did not say that I'm not doing a good job on my laptop.
I was looking at the bottom of my laptop - all the screws on the bottom are supposed to go off to remove the cover?

Everyday I see when I describe the procedure here.

Thank you in advance

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