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VisserNk
Punch Card
Posts: 15
Registered: ‎07-09-2017
Location: IT
Views: 5,164
Message 71 of 236

Re: Lenovo Legion Y520 Keyboard

Hi, i contacted italian support by phone but they weren't able to give me the service tip, i don't know why.. so can you give to me more instructions please? What i have to do? thanx
GREEEG
Paper Tape
Posts: 2
Registered: ‎07-11-2017
Location: PL
Views: 5,076
Message 72 of 236

Re: Lenovo Legion Y520 Keyboard

Hello everyone,
I had same problem as all of you. I did 4 steps to work it out.
1) I removed bottom part of laptop to get inside,
2) I looked at metal plate that cover RAMs, it was mounted correctly so there was no issue with that,
3) I cut old plastic card to have slim narrow piece of it and put it under the cable tray (see attachment),
4) I did not put the screws back I just lay the cover back using latches (it sticks hard together anyway so who needs them Smiley Very Happy)

Sorry I didn`t take the photo from inside, but I wasnt sure if it`s gonna work and don`t want to open it again.
I did this 3 days ago and so far so good.

wasya666777
Punch Card
Posts: 29
Registered: ‎07-07-2017
Location: UA
Views: 5,059
Message 73 of 236

Re: Lenovo Legion Y520 Keyboard

plastic card can brake your keyboard slave.it should be some antistatic plastic, like package from ram or hdd. and you should to screw corner scrows, to return some stiffness of the constitution to your laptop. only sides screws in middle line coud make issue come back
GREEEG
Paper Tape
Posts: 2
Registered: ‎07-11-2017
Location: PL
Views: 5,054
Message 74 of 236

Re: Lenovo Legion Y520 Keyboard

I`ll try to do it only with these 2 screws then.

L4s7re4lg4mer
What's DOS?
Posts: 1
Registered: ‎07-11-2017
Location: BG
Views: 5,002
Message 75 of 236

Re: Lenovo Legion Y520 Keyboard

So the problem is caused by the bending of the motherboard when those screws are attached. But that doesn't show where is the short circuit in the scheme as excess bending caused by the screws makes the short circuit it happens when i travel with my laptop and take it out of the bag and eventually the problem disappears at some point. I think that those screws will be also a temporary solution as the time passes the chassis of the notebook will be more deformed with aging. I think that Lenovo should point out exactly where the problem is if their engineers really found it. For this price tag notebook, this is ridiculous. It like the scandal with the bending iPhones OMG. Never going to buy lenovo again.

VisserNk
Punch Card
Posts: 15
Registered: ‎07-09-2017
Location: IT
Views: 4,996
Message 76 of 236

Re: Lenovo Legion Y520 Keyboard

You are right and there is an official solution by lenovo, but i can't access it trought customer care with that Service Tip code, indeed i hope that the admin will reply with more clear instrusctions.

For now after 3/4 days all still go well after the removal of screws
Administrator
Administrator
Posts: 6,757
Registered: ‎09-03-2014
Location: SK
Views: 4,991
Message 77 of 236

Re: Lenovo Legion Y520 Keyboard

VisserNk,

 

I stated you need to refer to the service tip, not ask for it.  The support agent will be able to view the content of that tip and decide which action they need to take on hand of your symptom description and system information.  If something should be unclear just ask them to open a service case for you.

Andy


English Community Leader


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wasya666777
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Posts: 29
Registered: ‎07-07-2017
Location: UA
Views: 4,983
Message 78 of 236

Re: Lenovo Legion Y520 Keyboard

well, looks like there is everething fine since i put some piece of antistathic plastic and unscrew those screws i sayed. no reason to fear, on my opinion, because i use it with different scenarios, include taking it in bag and others. and - everything allright. so, i think, i found the solution for this issue

VisserNk
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Posts: 15
Registered: ‎07-09-2017
Location: IT
Views: 4,981
Message 79 of 236

Re: Lenovo Legion Y520 Keyboard

Hi Andy_Lenovo

sorry if my words are not so clear i'm not english mother tongue, give, ask, look, call it as u wish, but my customer care service weren't able to give me any kind of solution or information about this service tip, they didn't understand even what i mean about that code. Only solution provided by them were send the pc on warranty for reparation and hardware fixing, great solution i was able to find it by myself. If the support agent can't look at the service tip, what i have to do? Can you give to me a solution please?
wasya666777
Punch Card
Posts: 29
Registered: ‎07-07-2017
Location: UA
Views: 4,975
Message 80 of 236

Re: Lenovo Legion Y520 Keyboard

besides, yes, lenovo should give their solution for us

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