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NattMeng
Blue Screen Again
Posts: 4
Registered: ‎06-05-2018
Location: US
Views: 1,565
Message 1 of 10

Lenovo Legion Y520 is not able to use any keyboard

I got a Lenovo Legion Y520 a few days a ago, been have nothing but trouble with it. I fixed almost everything, but I'm stuck right now. My Y520 can not use any keyboard usb or otherwise when it has booted up. I can still use my key board in bois but that seems to be it.

 

I've updated very since one of my drivers, with no luke. In the device manger, it is saying that something is wrong with the keyboards and Elan pointing decive but has no fixes for it. Also I just realized my mouse pad also doesn't work but my usb mouse does..... please help.

AM_Y520
Broadband 3G
Posts: 442
Registered: ‎01-31-2018
Location: LB
Views: 1,560
Message 2 of 10

Re: Lenovo Legion Y520 is not able to use any keyboard

hello .. seems you may have a hardware issue, call Lenovo support as long as it is a new laptop, they will fix it for you .. the ELAN pointing device is your mouse pad actually, that's why it's not working, can you please post a screenshot for the error you got in device manager ?

NattMeng
Blue Screen Again
Posts: 4
Registered: ‎06-05-2018
Location: US
Views: 1,555
Message 3 of 10

Re: Lenovo Legion Y520 is not able to use any keyboard

1. How is it a hardware issue if the keyboard still works in Bios.

2. It's just driver errors so it's just the yellow triangle next to the name.

AM_Y520
Broadband 3G
Posts: 442
Registered: ‎01-31-2018
Location: LB
Views: 1,545
Message 4 of 10

Re: Lenovo Legion Y520 is not able to use any keyboard

you are right, but you said both are not working, and the keyboard and mouse trackpad and attached together, so if one is faulty, both must be changed .. so I'm just inspecting and trying to make you and I understand what's happening ..
anyway, you have a problem with nVidia GPU as well .. you said that everything is updated, but did you try uninstalling the drivers completely and reinstalling them ? is the keyboard backlit working normally ?

did you try resetting the Windows ? it will resolve any driver issue you have .. and your laptop is days old only, is it updated to the latest windows yet ?
NattMeng
Blue Screen Again
Posts: 4
Registered: ‎06-05-2018
Location: US
Views: 1,534
Message 5 of 10

Re: Lenovo Legion Y520 is not able to use any keyboard

I have not updated the Nvidua GPU, sorry about that that was one of the things on the list for me to update. The Nvidia game ready driver was actually the very first problem I had with the pc. I will attempt to update it after Lenovo Vantage has finished it's Hardware Scan.

 

I have not tried unistalling the drivers. Yes the keyboard is backlit but I can not change the bright of the keyboard, unless I'm in the insital boot up.

 

I have reset windows a few times over the past few days for different issues. I would rather not start from 0 again right when I got almost everything working.

AM_Y520
Broadband 3G
Posts: 442
Registered: ‎01-31-2018
Location: LB
Views: 1,530
Message 6 of 10

Re: Lenovo Legion Y520 is not able to use any keyboard

so the keyboard and mousepad remained faulty even after Windows reset ?! that's weird !
please keep me updated after the hardware scan

NattMeng
Blue Screen Again
Posts: 4
Registered: ‎06-05-2018
Location: US
Views: 1,508
Message 7 of 10

Re: Lenovo Legion Y520 is not able to use any keyboard

Alright awesome, uninstalling the drivers work!! I can use my mouse pad and keyboard again.

 

Thank you!!

 

Last thing I got to do is update my graphics card and we're good. Fingers cross it doesn't send me into a install loop.

AM_Y520
Broadband 3G
Posts: 442
Registered: ‎01-31-2018
Location: LB
Views: 1,494
Message 8 of 10

Re: Lenovo Legion Y520 is not able to use any keyboard

oh cool ! glad your laptop is working fine now
DumaDavid
Fanfold Paper
Posts: 7
Registered: ‎08-23-2018
Location: RO
Views: 1,199
Message 9 of 10

Re: Lenovo Legion Y520 is not able to use any keyboard

what drivers have you uninstalled?

Ravindra021991
What's DOS?
Posts: 1
Registered: ‎08-28-2018
Location: US
Views: 1,182
Message 10 of 10

Re: Lenovo Legion Y520 is not able to use any keyboard

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