10-21-2019 02:01 AM - edited 10-21-2019 02:22 AM
Hi guys, i'm new to the blog. Five days ago i bought a Lenovo Legion Y530-15ICH-1060 and i have some problems. For example: the Wi-Fi works fine but sometimes (1-2 times per use) it doesn't work for 5 minutes (more or less).
This morning I started a game and the PC crashed so I had to restart.
I think the problem is some driver that i installed before. I went to the settings and I started the factory data reset... "The restore has been stopped due to some error". I think this is another problem to solve.
So I would like to install windows 10 cleanly. Will this invalidate the warranty?
update: Sorry this is the wrong section, how can I move it?
10-21-2019 06:11 AM
Welcome to the Community Forums.
This should not invalidate your warranty since if reset fails, fresh installing Windows would be the next step.
But before you proceed, I would still suggest calling technical support so they would be able to provide you added assistance and most importantly a recovery media with Windows and drivers fresh from the factory that can be an advantage even for future use.
I hope this helps answer your query.
10-22-2019 04:20 AM
thank you !
Okay, yesterday I called the technical support and they said me that I should have to create a Lenovo Factory Recovery USB. I "created" this USB and then the recovery was successfull. Yesterday I did the updates and today (now I'm working, so this evening) I'll use the PC and I hope it works fine.
Thank you so much, have a nice day!
(If I have more problems I'll open the discussion again ..)
10-22-2019 07:24 AM
Good to know you have your machine working again after the suggestion of contacting tech support.
This recovery media would be handy for future use since the machine itself do not have OEM factory reset like One Key Recovery feature of the previous ideapad models.
Please don't hesitate to visit our Community at anytime.
10-24-2019 07:13 AM
Okay okay, thank you so much!
The PC is working but I have a little problem with the Wi-Fi.. I hope this is a problem with my home connection (I HOPE) and not a problem with the wireless board.