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Guys wait till Andy replies before jumping to conclusion okay? They have to collect a lot of data because of the different types of batteries and it takes a bit of time I guess. I'm frustrated af as well because the fps drops in every game big time. It's especially furiating when you play ryze on league and the Fps just can't stay on its butt and randomly jumps so my low skillshot aiming skill becomes even lower. If you start doing your own movement here it will only make the repairing crew annoyed and maybe it will delay the fix even more. 

Unfortunately the situation is not looking as bright as had been hoped. I need to ask those affected by the symptoms described in this thread to contact support in their country and open a service ticket. I'm sorry to have to post this because we were hoping to be able to provide a software solution but I was informed a short time ago that the option is no longer a realistic prospect.

Below is a link to the phone list, you need to enter the system name "Y530"

https://support.lenovo.com/supportphonelist

Alternative methods of contact can also be found on the ContactUs site
https://support.lenovo.com/contactus

Sorry for the inconvenience and thank you for your patience.

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 wrote:

Unfortunately the situation is not looking as bright as had been hoped. I need to ask those affected by the symptoms described in this thread to contact support in their country and open a service ticket. I'm sorry to have to post this because we were hoping to be able to provide a software solution but I was informed a short time ago that the option is no longer a realistic prospect.

 

Below is a link to the phone list, you need to enter the system name "Y530"

https://support.lenovo.com/supportphonelist

 

Alternative methods of contact can also be found on the ContactUs site
https://support.lenovo.com/contactus

 

Sorry for the inconvenience and thank you for your patience.

---

You must be kidding, right ? Did you even test this before releasing it to the public ? you are the worst company ever !! I will never buy Lenovo again and I regret choosing Lenovo, as I'm really dissapointed in your product/services. You have many things to learn from the competition, Lenovo, seriously. I don't have this problem, but I had a similar problem in the past with my nvme's drive firmware update and when I posted here about it, you just ignored me. Shame on you ! Now you are telling customers to contact the service and send their laptops for battery replacement/repair, really ? I'm just shocked, you don't even know your 3rd party battery suppliers and ask people here to post infos about their batteries, like serial number or whatever. This is so annoying, really. I'm just glad I didn't installed the firmware update and that's because I don't trust you anymore. I do my research twice before installing any firmware/driver update once it's released. 

Good luck with your botched machines, fellas. (just kidding, I feel sorry for you)

Moderator comment: Post edited to conform with the Community Rules. Keep it clean.

Hey Andy, did you guys find out what caused this problem? I'm simply curious and means no one harm. It's just a pity that there was no other way. :( 

Ye, how should I put this? Dont want to say anything because the whole message would be deleted, but this is a joke honestly, unacceptable. I am not saying I didn't expect an outcome like this, but this is still ridiculous. Now we all have to send the machines to your warranty service, which takes weeks. And what if some of us can't afford that? We just have to live with it, or what? Nice nothing by Lenovo, I think this was the last time I bought anything from them.

Moderator comment: Post edited to conform with the Community Rules. Keep it clean.