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22 Posts

09-03-2019

Hungary

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  • Message 21 of 239

Re: Lenovo Legion Y530 Battery Issue

2019-09-06, 8:23 AM

Why can't you play games? Fortunately, my laptop works just fine with the power cable connected. I can work and play some games as well.

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19 Posts

09-04-2019

Portugal

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  • Message 22 of 239

Re: Lenovo Legion Y530 Battery Issue

2019-09-06, 8:47 AM

I can also use it when charger plugged in. But I've noticed that cooling fans work harder than they used to before the crappy firmware update, sorry my language, I'm getting angry.

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22 Posts

09-03-2019

Hungary

129 Signins

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  • Message 23 of 239

Re: Lenovo Legion Y530 Battery Issue

2019-09-06, 9:22 AM

Yeah, you might have a point there. I was playing Battlefield 1 like 3 days ago or something, and it is quite demanding for a config like this, and my laptop just shut itself down without any reason. I didn't know what happened, maybe it overheated or I don't know, but it was quite strange, because this has never happened before. I was playing BF1  regurarly, but this issue might affect something else too. 

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19 Posts

09-04-2019

Portugal

76 Signins

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  • Posts: 19
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  • Message 24 of 239

Re: Lenovo Legion Y530 Battery Issue

2019-09-06, 9:39 AM

I've just received an email from Lenovo tech support and they said I must send it to technical repair. So I don't think that there will be any solution soon to solve this problem at home. Annoying!

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9 Posts

09-04-2019

Portugal

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  • Message 25 of 239

Re: Lenovo Legion Y530 Battery Issue

2019-09-06, 10:06 AM

The reason it shutdowns now on heavy games without the battery could be because of the power draw that the ac adpter cant provide (so it goes a little from the battery). Thats why i think we have reports that under gaming the battery charge decreases while plugged to ac. 

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1 Posts

09-06-2019

Viet Nam

1 Signins

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  • Posts: 1
  • Registered: ‎09-06-2019
  • Location: Viet Nam
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  • Message 26 of 239

Re: Battery firmware update Y530 broken battery

2019-09-06, 10:09 AM
I have the same issue in this afternoon (Vietnam time 4pm 6 September). :(

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22 Posts

09-03-2019

Hungary

129 Signins

691 Page Views

  • Posts: 22
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  • Views: 691
  • Message 27 of 239

Re: Lenovo Legion Y530 Battery Issue

2019-09-06, 11:03 AM

That's great to hear... If it didn't take up weeks to fix it, I would gladly send it to them, but not like this. I might have to wait for a period when I have more free time.

But regardless, thank you for the information.

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19 Posts

09-04-2019

Portugal

76 Signins

182 Page Views

  • Posts: 19
  • Registered: ‎09-04-2019
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  • Views: 182
  • Message 28 of 239

Re: Lenovo Legion Y530 Battery Issue

2019-09-06, 11:34 AM

Nevertheless, I've asked them if they are working on a solution to be released soon, like a fixed brand new firmware so we can solve this problem at home. As soon as I receive an answer I'll share. 

PS: A forum admin could also talk to tech support and inform us, would be faster and more appropriate in my opinion.

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10475 Posts

09-04-2014

Slovakia

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  • Message 29 of 239

Re: Lenovo Legion Y530 Battery Issue

2019-09-06, 19:43 PM

All,

 

Thank you all for bringing this to our attention and sorry that you have had a negative experience. We have taken steps to have the update removed from the website, which should happen very soon, in order to reduce the number of customers affected. Engineers have also been alerted to the situation who will be looking into root cause and how to best resolve the situation. This will likely take a little time but we will provide updates as they become available to us.

 

Thank you again, regards

 

 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points 
Did you find a post helpfull? You can thank the member by awarding them a Thumbs Up
 

Please don't ask me questions by Personal Message; questions belong in the forums.


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9 Posts

09-04-2019

Portugal

43 Signins

116 Page Views

  • Posts: 9
  • Registered: ‎09-04-2019
  • Location: Portugal
  • Views: 116
  • Message 30 of 239

Re: Lenovo Legion Y530 Battery Issue

2019-09-06, 20:11 PM

Thank you Andy. I delivered my laptop to the lenovo Portugal under warranty. I hope they would know the problem and the best solution as I really need the laptop for work. Also Because the firmware download was removed from the drivers page (well done) I ask if there will be a comunication of the problem to the repair centers of Lenovo?

Thank you again and please keep us posted. 

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