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1 Posts

07-18-2020

United States of America

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  • Registered: ‎07-18-2020
  • Location: United States of America
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  • Message 1 of 2

Lenovo Legion Y7000 keyboard not working

2020-07-18, 13:34 PM

Hello,

 

I have a Lenovo legion Y7000 gaming laptop. The keyboard is not working. 

 

List of things I tried according to customer support are:

 

  1. Uninstalling and updating the driver.
  2. Reset the laptop
  3. Rebooting the laptop with updated windows version
  4. Updating windows packages
  5. Replacing the keyboard

 

 

Can someone please help me in this issue. I am really frustrated.

 

P.S Sometimes re-setting the laptop works only for few hours and again it stops working. Although my laptop is under warranty, is it possible to replace the laptop as it's been only a month since the date of purchase.

 

 

 

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299 Posts

08-27-2016

Greece

1478 Signins

7297 Page Views

  • Posts: 299
  • Registered: ‎08-27-2016
  • Location: Greece
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Lenovo Legion Y7000 keyboard not working

2020-07-25, 7:48 AM
Hi, before doing a warranty claim, i would suggest to enter BIOS and change to Legacy Mode and see if that does any good.

I am a volunteer in this forum and also a lenovo user. If i helped you, click on the kudos button!

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299 Posts

08-27-2016

Greece

1478 Signins

7297 Page Views

  • Posts: 299
  • Registered: ‎08-27-2016
  • Location: Greece
  • Views: 7297
  • Message 2 of 2

Lenovo Legion Y7000 keyboard not working

2020-07-25, 7:48 AM
Hi, before doing a warranty claim, i would suggest to enter BIOS and change to Legacy Mode and see if that does any good.

I am a volunteer in this forum and also a lenovo user. If i helped you, click on the kudos button!

0 person found this solution to be helpful.

This helped me too

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