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13 Posts

12-11-2019

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Lenovo Legion Y740-17IRHG Bluetooth and Diagnostics Error Message

2019-12-12, 11:23 AM

If i run the Lenovo Diagnostics Tool, it gives me a message, that No Device was found!?

If i run other diagnostic tests, they let me know that all is good!

I have no problem with my bluetooth at the moment. 

My telephone (galaxy A5) sees my Y740 Legion laptop with BlueTooth!

Thus; Why is Diagnostics is saying 'No Device Found' Warning/Error???

 

And Probably for this my Diagnostics test, gives Cancelled!?

 

Thanks in advance for any info

 

Bye, Ronnie

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601 Posts

08-01-2018

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Re: Lenovo Legion Y740-17IRHG Bluetooth and Diagnostics Error Message

2019-12-12, 12:26 PM

Hi kut!

 

Welcome to the Community Forums!

 

We've checked the error code and there is no hardware issue on the Bluetooth of your computer. Possible that it can be a false positive error as the app for hardware scan you are using is completely outdated. 

 

What we recommend when you wanted to do a hardware scan is to enter the serial number of your computer from our support website https://support.lenovo.com/us/en/ and choose Diagnostics. 

 

Hope this helps answer your query. 

Regards,

Jerry_Lenovo



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13 Posts

12-11-2019

United States of America

30 Signins

185 Page Views

  • Posts: 13
  • Registered: ‎12-11-2019
  • Location: United States of America
  • Views: 185
  • Message 3 of 3

Re: Lenovo Legion Y740-17IRHG Bluetooth and Diagnostics Error Message

2019-12-12, 19:03 PM

Ok, many thanx for the info!

I find i a bit peculiar that i downloaded the Diagnostics App on Lenovo recommendations, but ok, I'll try the link you posted!

Again, thanx!

Greetings, and bye, 

Ronnie

 

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