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Freay
Paper Tape
Posts: 3
Registered: ‎10-21-2018
Location: PL
Views: 543
Message 1 of 5

Lenovo Legion y520 shutdown games during play

Hello,

 

I have a problem with my Legion y520, generally after some problem with USB the Lenovo service change the motherboard for the new one. After this the problem with the games started. When I play any game (from steam, gog galaxy, epic games and so on), after some time the game shutdown without any warning or a small stop (up to 5sec - don’t respond to any actions). The amount of time after which the problem occure differ from 5min to even a 30min. The system don’t generate any crash reports so it is hard to check what is going on. Additionally this problem occurred after the change of motherboard in the laptop (before everything was OK). I carried on test for GPU (FurMark) the maximum temperature that the sensor registered was 71 after 15min of test. I used a Lenovo Vantage for the hardware scan and everything was OK. I have updated all the software and honestly I don’t know what to do next. I bought this laptop for the purpose of playing and I can’t do it.

 

I work on win 10 64 and the hardware specification is below:

Intel core i7-7700HQ CPU 2,8GHz

16GB Ram 

GPU: Nvidia Geforce GTX 1050Ti 4GB (second one Intel HD Graphics 630 – integrated)

SSD 250GB

 

All best

303
802.11n
Posts: 172
Registered: ‎08-22-2014
Location: MY
Views: 489
Message 2 of 5

Re: Lenovo Legion y520 shutdown games during play

It look like RAM explosion on gaming ,but I saw it has a 16GB Ram ,um... Try to do a memory test !
img_5771f80a26f52.png


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https://support.lenovo.com/gb/en/documents/ht101396
https://support.lenovo.com/

Freay
Paper Tape
Posts: 3
Registered: ‎10-21-2018
Location: PL
Views: 478
Message 3 of 5

Re: Lenovo Legion y520 shutdown games during play

Hi, 

 

Thank for the reply. I did the memory test like you suggested and everything is OK. 

 

 

Social Support Agent
Social Support Agent
Posts: 456
Registered: ‎08-01-2018
Location: PH
Views: 452
Message 4 of 5

Re: Lenovo Legion y520 shutdown games during play

Hi Freay!

 

Welcome to the community forums.

 

Have you checked the temperature of the laptop before and after playing games with your Legion Y520 laptop? If not yet, could you check your laptop's temperature and let us know the result. Mark_Lenovo



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Freay
Paper Tape
Posts: 3
Registered: ‎10-21-2018
Location: PL
Views: 436
Message 5 of 5

Re: Lenovo Legion y520 shutdown games during play

Hi, 

 

Yes, before gaming the temperature of the GPU was around 34 degree and after playing for 15min around 60 degree. For now my laptop is in Lenovo service and I'm waiting for them to fix it (I hope that they will).

 

Best 

 

Freay 

 

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