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16 Posts

04-08-2017

Egypt

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Lenovo Vantage Stucks on Y540

2021-02-05, 16:56 PM

From few days, i saw that i can't press on anything in Lenovo Vantage Toolbar except the microphone. After that i opened the Lenovo Vantage app itself and the CPU, GPU and RAM statuses was stuck and not moving, and when i tried pressing on Rapid Charge while the laptop is in charger it did nothing. Everything wasn't working, so i uninstalled it then installed a RAR package from Lenovo site and extracted it, installed Lenovo Vantage Service and System Interface Foundation, restarted the laptop then installed Lenovo Vantage from Microsoft Store. It worked fine for 2 - 3 days. Now it is not working again and the same scene is happening... How can i fix that because it became very very disappointing...

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2164 Posts

04-23-2019

United States of America

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Re:Lenovo Vantage Stucks on Y540

2021-02-05, 17:45 PM

Hello @MohamedZahran,

 

Thanks for reaching out.

 

I would suggest trying to search for updates on this app similar to what this previous post suggested: https://forums.lenovo.com/t5/Pre-Installed-Lenovo-Software-and-Applications/Lenovo-Vantage-crashes/m-p/4586891?page=1#4589321

 

Hope this helps,

Regards,
Jack_Lenovo1



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16 Posts

04-08-2017

Egypt

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  • Message 3 of 9

Re:Lenovo Vantage Stucks on Y540

2021-02-05, 17:52 PM
My Lenovo Vantage is up-to date (10.2101.29.0), also his problem is a way different from mine..
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2164 Posts

04-23-2019

United States of America

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Re:Lenovo Vantage Stucks on Y540

2021-02-05, 18:03 PM

Hello @MohamedZahran,

 

Thanks for writing back.

 

The article was similar and it did have some steps that could have been nice to have you try.

 

I would suggest uninstalling the Vantage app then opening the BIOS of the machine: https://support.lenovo.com/th/th/solutions/HT500216

 

After opening the BIOS try restoring it to defaults then reinstalling Vantage along with the Vantage gaming features found here: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/legion-series/legion-y540-15irh/downloads/driver-list/component?name=Software%20and%20Utilities

 

Hope this helps,

Regards,

Jack_Lenovo1



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16 Posts

04-08-2017

Egypt

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  • Message 5 of 9

Re:Lenovo Vantage Stucks on Y540

2021-02-05, 19:54 PM

@ Jack_Lenovo1 wrote:

Hello @MohamedZahran,

 

Thanks for writing back.

 

The article was similar and it did have some steps that could have been nice to have you try.

 

I would suggest uninstalling the Vantage app then opening the BIOS of the machine: https://support.lenovo.com/th/th/solutions/HT500216

 

After opening the BIOS try restoring it to defaults then reinstalling Vantage along with the Vantage gaming features found here: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/legion-series/legion-y540-15irh/downloads/driver-list/component?name=Software%20and%20Utilities

 

Hope this helps,

Regards,

Jack_Lenovo1

Did all those steps, where is the hybrid mode and the fan performance? They were there when i re-installed it and when i restarted my laptop in order for the hybrid mode to work they disappeared...

 

EDIT: I restarted my laptop several times and those options had shown up, but there is something wrong in the application i dob't know what is it.

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2164 Posts

04-23-2019

United States of America

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  • Message 6 of 9

Re:Lenovo Vantage Stucks on Y540

2021-02-06, 3:44 AM

Hello @MohamedZahran,

 

Thanks for keeping us posted.

 

Does the Hybrid mode toggle reappear after a few reboots?

 

You can still access the Hybrid mode option through the BIOS: https://support.lenovo.com/th/th/solutions/HT500216 if the toggle is not available in the app.

 

Since I do not have this model for testing I believe that the fan mode for this machine is only quiet mode which is accessible by pressing FN+Q.

 

Do you still have performance mode available?

 

Regards,

Jack_Lenovo1



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768 Posts

09-27-2019

China

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  • Message 7 of 9

Re:Lenovo Vantage Stucks on Y540

2021-02-07, 2:54 AM

hi

Could you please get log with tool https://meta.box.lenovo.com/v/link/view/4311e64a8a0843a48f66ec3ad82078bb

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768 Posts

09-27-2019

China

529 Signins

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  • Posts: 768
  • Registered: ‎09-27-2019
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  • Message 8 of 9

Re:Lenovo Vantage Stucks on Y540

2021-02-07, 2:57 AM

hi

Could you please get log with tool https://meta.box.lenovo.com/v/link/view/4311e64a8a0843a48f66ec3ad82078bb

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16 Posts

04-08-2017

Egypt

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  • Posts: 16
  • Registered: ‎04-08-2017
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  • Message 9 of 9

Re:Lenovo Vantage Stucks on Y540

2021-02-08, 13:00 PM

@ Jack_Lenovo1 wrote:

Hello @MohamedZahran,

 

Thanks for keeping us posted.

 

Does the Hybrid mode toggle reappear after a few reboots?

 

You can still access the Hybrid mode option through the BIOS: https://support.lenovo.com/th/th/solutions/HT500216 if the toggle is not available in the app.

 

Since I do not have this model for testing I believe that the fan mode for this machine is only quiet mode which is accessible by pressing FN+Q.

 

Do you still have performance mode available?

 

Regards,

Jack_Lenovo1

I got the same problem now, i can't change anything in the settings of the lenovo vantage... Can't turn on rapid mode nor turning off conservation mode.. can't change the fan performance, can't change the auto-close or hybrid mode. Can't control nothing.... I got tired

EDIT: Now conservation mode is on in Lenovo Vantage Toolbar and the mode that is running is the rapid charge while it is turned off in the Vantage app

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