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6 Posts

08-27-2018

France

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Lenovo Y520 15IKMB Freezes randomly and unfreeze when battery charger is plugged in again

2018-08-27, 11:00 AM

Hello guys!

 

I've had the laptop for like 1 months and I encountered the following problem:

The laptop will freeze randomly. I can't move the mouse, the buttons don't work. The only solution is to plug and unplug the battery charger. Then it come back to normal state.

 

I updated all the drivers and the BIOS. It didn't help.

Hope someone knows about this because I couldn't find anything on the web.

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89 Posts

07-16-2018

United States of America

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Re: Lenovo Y520 15IKMB Freezes randomly and unfreeze when battery charger is plugged in again

2018-08-27, 17:50 PM

Are the freezes happening randomly or while you're peforming specific tasks? 

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6 Posts

08-27-2018

France

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Re: Lenovo Y520 15IKMB Freezes randomly and unfreeze when battery charger is plugged in again

2018-08-28, 8:20 AM

It did a lot with netflix recently (the app not the website) but I experienced it with chrome too I think I will try to make a video of it if I can.

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89 Posts

07-16-2018

United States of America

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Re: Lenovo Y520 15IKMB Freezes randomly and unfreeze when battery charger is plugged in again

2018-08-28, 14:46 PM

Do you experience any black screens or is it just a freeze? If you open your system monitor, what's taking up the most CPU resources on your computer when you notice these freezes? 

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6 Posts

08-27-2018

France

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Re: Lenovo Y520 15IKMB Freezes randomly and unfreeze when battery charger is plugged in again

2018-08-28, 14:47 PM

Screen freeze and sound too, it returns back to normal after I unplug the battery charger. I will check as soon as I get a new freeze and come back to you.

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89 Posts

07-16-2018

United States of America

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Re: Lenovo Y520 15IKMB Freezes randomly and unfreeze when battery charger is plugged in again

2018-08-28, 14:49 PM

If you're not getting a black screen, then it's probably not an issue with the GPU. It sounds like maybe something with your processor. When the freezes happen, what % of your CPU is being used? 

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6 Posts

08-27-2018

France

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Re: Lenovo Y520 15IKMB Freezes randomly and unfreeze when battery charger is plugged in again

2018-08-28, 14:53 PM

Sounds wierd to me because why would unplugging the charger unfreeze the computer instantly ?

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89 Posts

07-16-2018

United States of America

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Re: Lenovo Y520 15IKMB Freezes randomly and unfreeze when battery charger is plugged in again

2018-08-28, 14:56 PM

This is purely a guess, but whenever you switch your computer from AC to battery or vice versa, your computer distributes power differently. You can manipulate the power settings by clicking the battery icon in the bottom right hand corner of your screen to adjust your performance based on which power source you're using. 

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31 Posts

02-17-2018

Poland

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Re: Lenovo Y520 15IKMB Freezes randomly and unfreeze when battery charger is plugged in again

2019-04-02, 13:36 PM

Hello, did you find the solution?

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1 Posts

04-27-2019

India

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  • Message 10 of 10

Re: Lenovo Y520 15IKMB Freezes randomly and unfreeze when battery charger is plugged in again

2019-04-27, 7:25 AM

Hi im facing the same problem too. I own a Lenovo Y530 JKIN. Looking for help

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