cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
CidP90
Paper Tape
Posts: 6
Registered: ‎07-26-2017
Location: CA
Views: 15,296
Message 1 of 16

Lenovo Y520 Wifi Problem

Hey all, 

 

Just recently bought a Lenovo Y520 gaming laptop. Overall very satisified with it! Last week I added an SSD drive to it and decided to do a fresh reformat from the BIOS so the laptop would run at full power without any bloatware holding it back. 

 

Did the reformat sucessfully, installed all drivers, and now the laptop is running perfectly, except for one thing. 

 

Since the reformat, Wifi has been giving me constant problems. I've tried just about every solution available on the net but so far have had no luck.

 

It's main issue is: when I go to power on the laptop after being turned off for an extended period of time (at least 8-10 hours), there's no wifi at all whatsoever. Windows doesn't detect my wifi at all, even under network adapters! I've downloaded the latest drivers directly from Lenovo and even took it one step further by getting direct drivers from intel themselves. In this condition, it only detects my ethernet port, so when I go to diagnose it, it doesn't consider Wifi an issue because it doesn't think it exists. 

 

The ONLY solution to get Wifi to work for me is to restart the computer at least once, load up the BIOS, go to the Configurations tab and disable/re-enable Wireless Lan. After that, I boot it with the saved changes and boom, Wifi suddenly works again.

 

Thing is, I shouldn't have to do this every time to get Wifi to work. Before the reformat, the Wifi was working absolutely fine with no issues whatsoever. It wasn't until after the reformat that this started. 

 

I've already changed the settings under device manager so that the Wifi stays on all the time. Unfortunately it made no difference at all. 

 

I should add that when this problem is occurring, Bluetooth isn't detectable at all either. Until I do the BIOS trick, Wifi or bluetooth don't exist. 

 

As I've said, I've already scoured the internet trying to fix this incredibly annoying issue but so far no luck. Every suggestion put forward I've attempted with no luck at all. 

 

Please help!

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 15,226
Message 2 of 16

Re: Lenovo Y520 Wifi Problem

Hello CidP90

Thanks for using the Lenovo forums.


Try to download the Chipset drivers for the unit from the support page.

 

Make sure to reboot after an update on the unit.


Hope this helps, let us know how you get on.


==================================================================================
Did someone help you today? Thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

 

This will help the rest of the Community with similar issues identify the verified solution and benefit from it.



Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
CidP90
Paper Tape
Posts: 6
Registered: ‎07-26-2017
Location: CA
Views: 15,218
Message 3 of 16

Re: Lenovo Y520 Wifi Problem

Hey Krakken, 

 

Thanks for the response! Can't believe I'm saying this but it turns out I missed one of the Chipset drivers! I must've skipped over it when I was downloading the rest of the drivers for my laptop. 

 

Any ways, I'll have the laptop off all night so I'll see if the WiFi is working in the morning. Fingers crossed this works! 

 

I'll update on here with the end results,

 

Thanks again

CidP90
Paper Tape
Posts: 6
Registered: ‎07-26-2017
Location: CA
Views: 15,207
Message 4 of 16

Re: Lenovo Y520 Wifi Problem

UPDATE:

 

Chipset driver installation did not fix the problem. Wifi was not functiong this morning, had to do the BIOS reset to get it to work once again.

 

My BIOS is running the latest version available, all drivers updated, not really sure what else I can do!

 

Any other ideas available?

dzdhr
Punch Card
Posts: 21
Registered: ‎01-11-2017
Location: US
Views: 15,170
Message 5 of 16

Re: Lenovo Y520 Wifi Problem

If it's the problem of WIFI and bluetooth, check this:

https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/Weird-Bluetooth-Issue-with-Both-my-Thinkpad-L...

Hope this helps!

Guru
Posts: 3,429
Registered: ‎04-02-2014
Location: MX
Views: 15,149
Message 6 of 16

Re: Lenovo Y520 Wifi Problem

Do you think accidentally while replacing the SSD, you could have loosen the Wifi Wire/connections?

It happened to me and the speed was really low or the Wifi was losing connection randomly.

 

If not, then you should consider doing another fresh reset and install windows again. This time install every driver first and check without installing any third party software.

---------------------------------
Current System - Lenovo Y720
Y720 REVIEW - Youtube Link (Opens in New Tab)
If your experience was good today, please feel free to give KUDOS. It Ain't Over, 'til it's over.
dzdhr
Punch Card
Posts: 21
Registered: ‎01-11-2017
Location: US
Views: 15,145
Message 7 of 16

Re: Lenovo Y520 Wifi Problem

CidP90
Paper Tape
Posts: 6
Registered: ‎07-26-2017
Location: CA
Views: 15,005
Message 8 of 16

Re: Lenovo Y520 Wifi Problem

Hey - sorry for the delayed message here, was out of the country for the last two weeks!

 

Anyways, I don't think that's the problem because when the WiFi and bluetooth works, it works perfectly fine. It only stops working if the laptop has been off for at least ten hours. But if I turn it off or use it throughout the day while even turning it off, it still works fine.

 

Still diagnosing the problem, I think by this weekend I'll try a full reformat. If that doesn't fix the problem I'll have to contact Lenovo directly.  

 

And the solution everytime is the BIOS WiFi congifuration Enabled/disabled trick. 

CidP90
Paper Tape
Posts: 6
Registered: ‎07-26-2017
Location: CA
Views: 14,976
Message 9 of 16

Re: Lenovo Y520 Wifi Problem

Just wanted to give you an update - I decided to reformat the laptop tonight. 

 

So far everything seems to be in order, I didn't install any of the drivers from lenovo's support site, I used the ones directly from Windows Update, and I should say that WiFi was working while installing Windows 10. 

 

After installing the Lenovo programs, there was only a few driver updates that came in. I'll see how WiFi and bluetooth work out now, fingers crossed this fixes it!

 

UPDATE:

 

It's definitely running alot better then before, I think I know what the problem was finally. When I reformatted the laptop the first time, my Windows 10 USB flash drive was running an old version of the OS. So before I reformatted the second time, I redid the USB drive I have from Microsofts website, and that made ALL the difference in the world. Especially with all the updates!

 

Again will keep this posted if the problem hasn't been fixed but I think this is it!

CidP90
Paper Tape
Posts: 6
Registered: ‎07-26-2017
Location: CA
Views: 14,898
Message 10 of 16

Re: Lenovo Y520 Wifi Problem

---Sigh---

 

It is with great dismay that I regretfully say that the WiFi problem has not been fixed. 

 

It worked when I turned on my laptop last night, however just turned it on about 20 minutes ago and the same problem is still occuring. Someone above mentioned that I may have possibly loosened the WiFi connector when I added my SSD, if anyone has a solution to fix that, please speak up!

 

I'm officially out of ideas - the Bios enable/disable is still the only solution to get the Wifi/bluetooth working. I did just however turn off bluetooth under devices. I wonder if bluetooth is somehow conflicting with the WiFi?

 

I installed all of the necessary drivers and even changed my network adapter settings so that the WiFi card is always running, even when the laptop is powered down. 

 

Otherwise, I'm not sure what else to do. 

Check out current deals!


Shop current deals

Top Kudoed Authors