Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Gaming – Lenovo LegionGaming Laptops
All Forum Topics
Options

28 Posts

10-04-2019

Poland

52 Signins

319 Page Views

  • Posts: 28
  • Registered: ‎10-04-2019
  • Location: Poland
  • Views: 319
  • Message 21 of 258

Re: Lenovo Y540 Audio desync (Audio ahead of Video)

2019-10-04, 12:11 PM

I know that and I'm escalating it via Lenovo support. They didnt even inform me what system they have installed on their SSD. It could be Linux, i dont know...

Reply
Options

1 Posts

10-05-2019

Lithuania

1 Signins

13 Page Views

  • Posts: 1
  • Registered: ‎10-05-2019
  • Location: Lithuania
  • Views: 13
  • Message 22 of 258

Re: Lenovo Y540 Audio desync (Audio ahead of Video)

2019-10-05, 7:23 AM

I have the same issue, and tried many different things. My solution - turning of integrated gpu, and using dedicated gpu to watch all videos, including youtube, VLC, MP classic and so on. Today I tested uncheking "Audio enchantments", so for last 10 min of video playback on the intel UHD 630 didnt had any desync on audio, so far so good. I'll keep it updated.

Reply
Options

5 Posts

10-06-2019

Poland

11 Signins

68 Page Views

  • Posts: 5
  • Registered: ‎10-06-2019
  • Location: Poland
  • Views: 68
  • Message 23 of 258

Re: Lenovo Y540 Audio desync (Audio ahead of Video)

2019-10-09, 16:16 PM

Could you tell more? How set this?

Reply
Options

7 Posts

10-09-2019

Poland

23 Signins

161 Page Views

  • Posts: 7
  • Registered: ‎10-09-2019
  • Location: Poland
  • Views: 161
  • Message 24 of 258

Re: Lenovo Y540 Audio desync (Audio ahead of Video)

2019-10-09, 17:17 PM

 wrote:

I have the same issue, and tried many different things. My solution - turning of integrated gpu, and using dedicated gpu to watch all videos, including youtube, VLC, MP classic and so on. Today I tested uncheking "Audio enchantments", so for last 10 min of video playback on the intel UHD 630 didnt had any desync on audio, so far so good. I'll keep it updated.


 

Same issue here. I've also tried many different solutions but so far without any results... DPC Latency is high and Audio Cracling/Desync is still present.

 

Turning ON Nvidia Optimus and INTEL UHD630 isnt really a fix for me because of 10-20% performance downgrade.

 

If you really want to try - Turn ON Hybird mode in LENOVO VANTAGE software or change it in BIOS settings ( I cant remember correct name for this, but there should be something like "discrete graphics" which means that you use only NVIDIA card ).

 

Also please try: https://forums.lenovo.com/t5/Gaming-Laptops/Legion-Y530-sound-issues-fix/td-p/4377733

Im testing this solution right now and it is promising.

Reply
Options

5 Posts

10-06-2019

Poland

11 Signins

68 Page Views

  • Posts: 5
  • Registered: ‎10-06-2019
  • Location: Poland
  • Views: 68
  • Message 25 of 258

Re: Lenovo Y540 Audio desync (Audio ahead of Video)

2019-10-10, 6:26 AM
It works. In my case, problems solved by creating a "high performance" power profile, and graphics in discreet mode (NVIDIA only). But before I tried all the ideas in this forum, including editing the registry and use AudioDevice_sky, so I cant be sure, this is final solutions. Now I'm afraid to change something. I have the latest Windows bild, the latest BIOS version and all current drivers.
Reply
Options

47 Posts

10-10-2019

Bosnia and Herzegovina

109 Signins

961 Page Views

  • Posts: 47
  • Registered: ‎10-10-2019
  • Location: Bosnia and Herzegovina
  • Views: 961
  • Message 26 of 258

Re: Lenovo Y540 Audio desync (Audio ahead of Video)

2019-10-10, 6:38 AM

I have this issue too. I bought Legion Y540 last weekend and last night I noticed this issue while watching YouTube. It's happening when using Hybrid mode with integrated graphic card. It's really silly. I tried every solution I could find on the internet (editing Realtek HD audio registry power settings, disabling exclusive mode, disabling audio enchancements), but the problem persists. All my drivers and Windows are updated to the latest versions.

 

It's incredible that Lenovo isn't doing anything about this! We need a solution ASAP!!!

Reply
Options

16 Posts

09-19-2019

Germany

40 Signins

258 Page Views

  • Posts: 16
  • Registered: ‎09-19-2019
  • Location: Germany
  • Views: 258
  • Message 27 of 258

Re: Lenovo Y540 Audio desync (Audio ahead of Video)

2019-10-10, 6:54 AM

You should send the Laptop back as soon as possible.

I have this issue too. Tried EVERYTHING mentioned in all threads I found, sometimes the problem seems to be solved but after some restarts the problem is back again. Reinstalled Windows for about 5 times now.

Since last saturday I'm trying to send it back to Lenovo to get my refund because they sold me the laptop which isn't working as described. No answer from them til today.

It seems that they delay in answering because of the ending return-on time.



Reply
Options

47 Posts

10-10-2019

Bosnia and Herzegovina

109 Signins

961 Page Views

  • Posts: 47
  • Registered: ‎10-10-2019
  • Location: Bosnia and Herzegovina
  • Views: 961
  • Message 28 of 258

Re: Lenovo Y540 Audio desync (Audio ahead of Video)

2019-10-10, 9:05 AM

Whell, I don't think this is a hardware issue. It's definitly a software issue, probably with Realtek drivers. Too many people have this exact problem, so I think that's clear. There are slim chances that so many people have a hardware issue. Lenovo should acknowledge this issue and put out software updates.

 

A little bit of offtopic: I live in Bosnia and Herzegovina and we can't just return the goods we bought if we don't like them or find a problem. If I would like to complain about this laptop to my seller, they would just take it to their service and I would be without it for about 45 days, and in the end they wouldn't be able to fix it and then I would get my laptop back, with the same issues, but it would be reassambled. I should add that Y540 with i5 9300h, GTX 1650 and 256 SSD in Bosnia and Herzegovina costs 1.140,00 $ (the cheapest price I could find here), and my income as electrical engeneer is arround 700 $ pro month and you basicly can't return the laptop if you find a serius issue like this one with audio delay. This is some crazy situation in my country, and you can understand why I'm so angry about this audio delay, which shouldn't happen on a laptop that's this expensive.

 

Lenovo, please at least acknowledge this issue so your customers can wait for a software fix (driver or BIOS update).

Reply
Options

7 Posts

10-09-2019

Poland

23 Signins

161 Page Views

  • Posts: 7
  • Registered: ‎10-09-2019
  • Location: Poland
  • Views: 161
  • Message 29 of 258

Re: Lenovo Y540 Audio desync (Audio ahead of Video)

2019-10-10, 11:48 AM

Yea... Dont be so sure, sometimes this solutions works for a while but at the end its always the same.

 

I'll also try creating this high performance plan because nothing else works - but to be honest, currently I dont think it can be fixed without new drivers/BIOS. I hope that Lenovo will do something about this since a LOT of people have same issues with their notebooks.

 

For people who just bought it and have this problems, I would highly recomend taking a refund immediately since there is no information when and if it is going to be fixed.

Reply
Options

1 Posts

10-10-2019

Netherlands

2 Signins

66 Page Views

  • Posts: 1
  • Registered: ‎10-10-2019
  • Location: Netherlands
  • Views: 66
  • Message 30 of 258

Re: Lenovo Y540 Audio desync (Audio ahead of Video)

2019-10-10, 13:40 PM

I am now one of the unlucky ones aswell. Same thing here. I purchased the lenovo y540 around a month ago and have desync aswell. After reading the forum i decided to call the lenovo helpdesk and after some failed attemps the offered to replace the motherboard. They just came by fixing a new motherboard but the issue is not solved.. I had good hoped it might fix the issue reading some comments here. Lenovo please provide us help here to fix this issue. 

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms