11-12-2016 11:48 PM
Just got this laptop 2 months ago via amazon. I am a DJ and use Serato DJ software. I have only played 1 party with the new laptop. I am running windows 7 and windows 10 (difference partitions)
Today I decided to build the overviews of my music collection. The software uses all 8 cores (8 songs at a time) to build them. I had the laptop running for about 2 hours. Everything was running fine. I even have the laptop slightly elavated in the back to get extra air flow. All of sudden the laptop shut off. I noticed that the charge light on the front of the laptop was no longer while. Power brick was pretty hot which seems normal for the intense core usage.
Called tech support and went through some tech support, have to call back since there database was down.
I suspect something on the laptop motherboard or memory etc went toast. This is my first Lenovo laptop ever. I have been a Dell guy for over 10 years, never ever had any hardware issues in 4 other laptops.
What can I expect from Lenovo warranty service? Anyone have any other thoughts on what the heck could have happened. This is probably the most intense I have run the laptop. DJ with the software isn't as intense as building overviews. Think of it as rendering.
11-14-2016 09:06 AM
PS anyone stress testing this laptops? Any recommendations on what software to use? I am sending this in for repair, Lenovo told me I would get a new motherboard if that is the cause of the issue. Still not impressed that something 2 months old stopped working!
11-14-2016 01:29 PM
12-06-2016 11:51 AM
Lenovo repair depot says the battery on the laptop is defective! They have no idea when a replacement battery will be available.
I have been working with laptops for over a decade, if the battery on the laptop dies and its plugged, the laptop should still turn on and boot and work. The battery is source for power only when plugged in.
Anyone else think this is correct? Its been almost a MONTH since I have had a working laptop. HORRIBLE service!
12-06-2016 11:57 AM
12-06-2016 12:01 PM