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neitorfu
Blue Screen Again
Posts: 1
Registered: ‎12-01-2016
Location: US
Views: 638
Message 1 of 3

Lenovo Y700 15ISK repeated keyboard lockout with subsequent crash

Hello, 
On occasion, the keyboard of my Lenovo Y700 will cease accepting input. It however is still being fed power due to the persistence of the backlight and lights of the Num Lock and Caps Lock keys. I can still navigate with my mousepad. Some time after the keyboard locks out, the computer will slowly crash, e.g. my applications begin displaying the "Not Responding" dialog, and eventually the computer boots to a Lenovo Safe Mode screen where my keyboard still cannot receive input. I then shut the computer off using the power button and reboot. The computer then works fine. And then the same error happens over and over again. I dealt with it for a little bit since it would happen only once a day or so. But the rate of lockout-crashing has been increasing. My drivers are all up to date. I'm at a loss. This is incredibly frustrating, especially considering the error happens at unpredictable times.

Thank you for reading,
neitorfu


Model Name: Y700-15ISK Laptop (ideapad)
 Serial #:**********
Machine Type: 80NV0026US
 
Mod's Edit: Serial number removed from public view to protect owner from its unwanted use and standardize the FONT size for easier reading.
 
Retired Support Specialist
Posts: 915
Registered: ‎07-05-2016
Location: GB
Views: 540
Message 2 of 3

Re: Lenovo Y700 15ISK repeated keyboard lockout with subsequent crash


Hi Neitorfu,
From your description it does sound like a software issue with the machine rather than a hardware issue. Have you tried a OKR (One Key Recovery) on the unit?
This would help to work out if it is related to software or hardware.
You will need to perform a full factory reset to fix the issues that you are experiencing with your machine.  This will rule out any software related issues.

Please follow the instructions below to factory restore your machine.

Note: Please back up all your data as running this reset will delete any data on your machine which Lenovo cannot be responsible for.

1.  Turn the machine off and press the recovery button which is located usually next to the power button. If you have a desktop machine you will need to power the machine back on and keep tapping the F2 key.

2.  Use the arrow keys and press enter on system recovery. ( Desktop users can skip this)

3.  Select “restore from the initial backup” and then “Next”.

4.  Click “start” and accept the warning messages.

Length of time can vary depending on the speed of the machine.

If you require any further assistance then please do not hesitate to contact us.

Please refer as well to this article:https://support.lenovo.com/gr/en/documents/ht077384
@neitorfu wrote:
Hello, 
On occasion, the keyboard of my Lenovo Y700 will cease accepting input. It however is still being fed power due to the persistence of the backlight and lights of the Num Lock and Caps Lock keys. I can still navigate with my mousepad. Some time after the keyboard locks out, the computer will slowly crash, e.g. my applications begin displaying the "Not Responding" dialog, and eventually the computer boots to a Lenovo Safe Mode screen where my keyboard still cannot receive input. I then shut the computer off using the power button and reboot. The computer then works fine. And then the same error happens over and over again. I dealt with it for a little bit since it would happen only once a day or so. But the rate of lockout-crashing has been increasing. My drivers are all up to date. I'm at a loss. This is incredibly frustrating, especially considering the error happens at unpredictable times.

Thank you for reading,
neitorfu


Model Name: Y700-15ISK Laptop (ideapad)
 Serial #: ************
Machine Type: 80NV0026US
 

 Mod's Edit: Serial number removed from public view to protect owner from its unwanted use.

 

ImaBaguette
Paper Tape
Posts: 2
Registered: ‎12-10-2016
Location: CA
Views: 490
Message 3 of 3

Re: Lenovo Y700 15ISK repeated keyboard lockout with subsequent crash

Got exactly the same problem, did you fix it ?

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