Hello. So my laptop started freezing unexpectedly while I was editing some footage in Sony Vegas, and I decided to wait for it to go away or see if Vegas would shut down but the freeze persisted. I turned off my laptop using the power button and waited for the laptop to start up but it wouldn't go past the loading screen for several minutes. After multiple attempts of powering off/on the laptop, the problem remained. And if I was able to actually bypass the loading screen and enter my password, my laptop would freeze immediately without me doing anything.
Though, after trying to access the troubleshoot menu, my laptop finally attempted a system repair that ultimately didn't work. But I was able to access some troubleshoot options, such as System Recovery or the startup options so I could enter safe mode. Neither of these options worked, I managed to go back to a previous point but nothing happened. And now, try as I might with my restarts, I will always run into a system repair so I ultimately can't go past the loading screen yet again.
I tried to reset my PC and keep my files and discovered after a couple of minutes that it couldn't do that because it had run into an error. I'm entertaining the idea of just resetting the laptop entirely (I have a portable harddisk with most of my files) but I'd rather know I have no options left before I attempt it.
Right now, I'm attempting another PC reset (while keeping files) just for lack of anything better to do. Most tutorials/solutions suggest I should do a trick that involves removing my batter but my laptop has an internal battery that, uh, I'm sure I shouldn't be touching? If anyone has any clue how I should go about solving this issue, please let me know. This is the first time this issue has occurred and I purchased this laptop in June 2017. Updates happened perhaps a week ago or a bit before that? It wasn't recent in any case.
My laptop has Windows 10, 256GB SSD, i5-6300 HQ processor and a 2GB dedicated graphics card. Thank you!