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19mj90
Paper Tape
Posts: 1
Registered: ‎11-01-2016
Location: PL
Views: 1,295
Message 1 of 7

Lenovo Y700-15isk Screen glitch and reboot

Hi all,
I had problem with my Lenovo y700-15ISK
Specification:
Windows 10 Pro, 16GB Ram, i5-6300HQ, GF 960M + Intel HD Graphics 530
I have installed latest drivers for both graphic cards and for Windows

The problem is the screen, which at various times suddenly freezes, pop pixels. This takes about 15 seconds, laptop restarts and turns back. I think that in the course of the appearance of pixels, the sound is distorted

Sometimes this situation happens a few times a day, but also i have day without this issue
It happens radomly, when i'm browse the internet, when playing or once it happens when nothing on it was made, was just turned on...

The computer was checked several times by OCCT and during the test the program is not shut down

Also i have ckecked that laptop, it's not overheating.

Anybody have similar problem? Any solutions?

gregork695
Punch Card
Posts: 4
Registered: ‎11-02-2016
Location: PL
Views: 1,178
Message 2 of 7

Re: Lenovo Y700-15isk Screen glitch and reboot

I have exactlly same problem with my Y700-15isk (Intel i7-6700hq + GTX960m). The laptop is brand new.

I've updated all drivers and BIOS and problem still occurs. More screens and videos to ilusstrate the issue: https://goo.gl/photos/a9CVtoDfBvmRwLgT7

xBzL
What's DOS?
Posts: 1
Registered: ‎12-01-2016
Location: PL
Views: 964
Message 3 of 7

Lenovo Y700-15isk Screen glitch and reboot

System

Model: 80NV
Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
NVIDIA GeForce GTX 960M - 4Gb - NVIDIA newest driver
Integrated Graphics Card: Intel HD Graphics 530 - Intel driver version - last stable
16 Gb - RAM
Microsoft Windows 8.1
BIOS-version: CDCN53WW

 

 The problem is the screen, which at various times suddenly freezes, pop pixels. This takes about 15 seconds, laptop restarts and turns back. I think that in the course of the appearance of pixels, the sound is distorted

Sometimes this situation happens a few times a day, but also i have day without this issue
It happens radomly, when i'm browse the internet or once it happens when nothing on it was made, was just turned on...

Something like this :

https://goo.gl/photos/a9CVtoDfBvmRwLgT7

I readed many posts on this forum, but none of these methods wasn`t helpful.
Ugly noise after crash was fixed by UPDATE BIOS,
Reintallation or update graphic drivers doesn't change anything.

Where is origin of my problem ? Any suggestions ?
I will be very grateful for help,.

 

Mod's Edit: Merged this post and its replies with existing discussion on same issue.

 

Support Specialist
Posts: 7,066
Registered: ‎11-30-2015
Location: PH
Views: 915
Message 4 of 7

Re: Lenovo Y700-15isk Screen glitch and reboot

Hi xBzL , 

 

Welcome to the Community Forums.

 

If even using native inbox drivers as what have tried on this discussion and using provided beta drivers for intel and NVIDIA failed to resolve the current issue , then at current moment best to have the new BIOS version that is currently being investigated monitored here on this post.  

 

Take time to review the links for reference. 

Update us how it would best work for you.

 

Regards

 



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gregork695
Punch Card
Posts: 4
Registered: ‎11-02-2016
Location: PL
Views: 851
Message 5 of 7

Re: Lenovo Y700-15isk Screen glitch and reboot

I have sent my Y700 to official service for repair 8th Novemver. Today (after almost 30 days) the laptop came back to me. Problem still occurs and the device crashes randomly.

Tomasz81
What's DOS?
Posts: 2
Registered: ‎10-10-2017
Location: PL
Views: 442
Message 6 of 7

Re: Lenovo Y700-15isk Screen glitch and reboot

Hi,

I know that this topic was one year ago, but have you solved the problem?

I have similar screen artifacts in my new T470s and I have no idea how to prevent crashes...

BTW. What type of RAM modules you have?

--
best regards,
Tomasz
Hyperfish
802.11n
Posts: 239
Registered: ‎08-21-2016
Location: US
Views: 428
Message 7 of 7

Re: Lenovo Y700-15isk Screen glitch and reboot

If it started recently could it be caused by a driver update? Someone mentioned this happening on a Y720 in another thread: https://forums.lenovo.com/t5/Gaming-Laptops/Legion-Y720-intel-graphic-driver-issues-Ark-Survival-won...

 

You can change the settings to show the blue screen when it crashes instead of restarting in Control Panel System → Advanced → Startup and Recovery → Settings... → Uncheck: Automatically restart.

 

The blue screen will have some details about the crash such as the module name that caused it. 

 

Sysinternals' DebugView tool can be used to get even more information about a crash. Details how to use it here: https://forums.lenovo.com/t5/Gaming-Laptops/Lenovo-Y700-Bluetooth-Audio-Getting-Interrupted/m-p/3789...

 

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