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10 Posts

01-23-2016

Canada, Calgary

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  • Message 1 of 6

Lenovo Y700-15isk boot in black screen.

2016-01-23, 21:03 PM

My laptop y700-15isk does not start normally. I bought it last December. Today I tried to start it, but after pressed the power button, it stayed in the black screen and the keyboard did not response. Even the recovery button does not work. Is there any solution about this? or what is the easiest way to send back to Lenovo to get repaired? I'm in Calgary and there is no Lenovo repair center though.

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5402 Posts

05-09-2013

US

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Re: Lenovo Y700-15isk boot in black screen.

2016-01-23, 22:43 PM

Try the following:

 

Remove battery and AC plug. Pressed  power button for 30 sec.
Without connecting the battery, plug Ac then press Power button.
 
Does it start? If yes put back battery.
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10 Posts

01-23-2016

Canada, Calgary

19 Signins

247 Page Views

  • Posts: 10
  • Registered: ‎01-23-2016
  • Location: Canada, Calgary
  • Views: 247
  • Message 3 of 6

Re: Lenovo Y700-15isk boot in black screen.

2016-01-23, 23:23 PM

Thank you for the reply, but y700 has an inner battery, so I can't try this...

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5402 Posts

05-09-2013

US

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  • Location: US
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  • Message 4 of 6

Re: Lenovo Y700-15isk boot in black screen.

2016-01-24, 0:12 AM

wrote:

Thank you for the reply, but y700 has an inner battery, so I can't try this...


So you need to read the hardware maintenance manual so that you can access it. Or you can just send it to a Lenovo repair center.

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10 Posts

01-23-2016

Canada, Calgary

19 Signins

247 Page Views

  • Posts: 10
  • Registered: ‎01-23-2016
  • Location: Canada, Calgary
  • Views: 247
  • Message 5 of 6

Re: Lenovo Y700-15isk boot in black screen.

2016-03-03, 23:26 PM

Updates: it's been a month in the depot repairing and it is still going, also I bought the laptop in Canada from lenovo.ca, but the deportstatus website need to change to US to check my status:

 

 

  • 1 Feb 2016 - 11:43 AM Your PC has not reached the depot service center yet. You can track the location of your machine by visiting http://www.fedex.com
  • 1 Feb 2016 - 12:13 PM An empty box has been shipped and you should receive it within 2 days
  • 5 Feb 2016 - 1:10 PM Your PC has been received by the depot service center
  • 5 Feb 2016 - 2:48 PM Your PC has been received by the depot service center and it is currently being repaired
  • 5 Feb 2016 - 2:54 PM Your PC is currently on hold due to a service parts shortage. Please check back periodically for further updates
  • 17 Feb 2016 - 8:32 AM Your PC has been repaired and is being checked for repair quality. It will be shipped shortly

Then there is no updates. The repairing is really slow and I hope it could be faster.

 

 

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10 Posts

01-23-2016

Canada, Calgary

19 Signins

247 Page Views

  • Posts: 10
  • Registered: ‎01-23-2016
  • Location: Canada, Calgary
  • Views: 247
  • Message 6 of 6

Re: Lenovo Y700-15isk boot in black screen.

2016-03-22, 16:47 PM

just an update, the laptop was arrived yesterday, March 22nd. The whole repair took around 7 weeks. The condition of the laptop is good. The motherboard and the sound device was replaced. So to all Y700 users, don't use sleep mode anymore.

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