cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Leesinovo
Paper Tape
Posts: 4
Registered: ‎04-30-2018
Location: AT
Views: 1,022
Message 1 of 5

Lenovo Y700 17ISK keyboard failure

Hi Forums,

 

I already saw that I am not the only one who has a problem with the keyboard on a Lenovo laptop.

My keyboard randomly stops working when I am in a game like League of Legends (i guess it happens only in games because I use the keyboard intensely then).

 

I just want to check if anyone has the solution to this problem. I already invested many hours trying to solve the issue (eg reinstalled Windows) and my next step would be to send it back to Lenovo and let them repair it (maybe change the keyboard).

 

Greetings, Leesinovo

Sr Support Specialist
Posts: 8,383
Registered: ‎11-30-2015
Location: PH
Views: 1,000
Message 2 of 5

Re: Lenovo Y700 17ISK keyboard failure

Hi Leesinovo,

 

Welcome to the Community Forums.

 

If you have already tried reinstalling Windows so it further isolate the issue to the hardware.

You can call in technical support for the in-warranty repair service.

 

Inform them that the issue appears randomly failing since they will try to re-create it in the facility and that OS reinstallation along with the drivers have already tried.

 

Hope this helps answer your query.

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Leesinovo
Paper Tape
Posts: 4
Registered: ‎04-30-2018
Location: AT
Views: 982
Message 3 of 5

Re: Lenovo Y700 17ISK keyboard failure

Thanks for your answer. I will send the laptop in and let them know what I already tried out. I will post here the outcome of it.

Leesinovo
Paper Tape
Posts: 4
Registered: ‎04-30-2018
Location: AT
Views: 933
Message 4 of 5

Re: Lenovo Y700 17ISK keyboard failure

I got the Laptop back, now the keyboard has not crashed again!

They wrote me, they mounted the keyboard ribbon correctly (not sure if this is how to translate it from german "Tastaturband").

What they ordered: LV NB Labor BLR incl. Logistic

I don't know what this is, maybe it is this ribbon part which connects the keyboard with the rest of the computer.

Costed 80€, laptop was away about three weeks included the one week of delivery.

The repair service was actually not bad and the service hotline was kind and helpful.

Sr Support Specialist
Posts: 8,383
Registered: ‎11-30-2015
Location: PH
Views: 912
Message 5 of 5

Re: Lenovo Y700 17ISK keyboard failure

Hi Leesinovo,

 

Greetings.

 

Good to hear that the advise on calling in tech support for in warranty repair answered your query.

Please don't hesitate on visiting our community at anytime.

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Check out current deals!


Shop current deals

Top Kudoed Authors