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litbacod4
What's DOS?
Posts: 2
Registered: ‎02-13-2017
Location: US
Views: 339
Message 1 of 4

Lenovo Y700 Keyboard stops working and Laptop can't shut off.

Hi everyone,

 

I bought this laptop about 3 months ago and I'm loving it so far. But every so often the keyboard would just stop working and when I try shutting it off, it would go through the entire shutting off process and the screen goes black but all the lights and fan would still be on. I am then forced to hold the power button down to force it off. When I restart the computer instead, it would take me to the blue screen where it would say "Windows has ran into an unexpected error" then the screen would turn black again and everything else would be on. Anyone have any idea or solution to what's going on? Thanks in advnace!

tripplec
Bit Torrent
Posts: 2,379
Registered: ‎03-08-2012
Location: CA
Views: 277
Message 2 of 4

Re: Lenovo Y700 Keyboard stops working and Laptop can't shut off.

Best to call or have Tech support call you. They can also remote access the notebook and check/modify your system. A lot faster getting down the the issue.

 

I depends, on a lot, seeing what you have installed, updated etc clarifies a lot. 

 

Its all guess work right now. Use the support you've paid for.

T520 Model 4239 Intel(R) Core(TM) i7-2860QMbr>; Nvidia NVS 4200M Win 10 64bit
Z70-80 I7 - 5500U 16GB GB - 1TB HD Win 10 64bit FHD 17.3", G840 w/2GB

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 243
Message 3 of 4

Re: Lenovo Y700 Keyboard stops working and Laptop can't shut off.

Hi there, Litbacod                   -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

You should update the BIOS and then check as the issue should get resolve.

Click here

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

litbacod4
What's DOS?
Posts: 2
Registered: ‎02-13-2017
Location: US
Views: 228
Message 4 of 4

Re: Lenovo Y700 Keyboard stops working and Laptop can't shut off.

So I decided to keep the keyboard lights off and surprisingly it has been 2 days and my computer has not run into the same incident again. WIll keep this thread updated.

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