02-13-2017 10:43 AM
I bought this laptop about 3 months ago and I'm loving it so far. But every so often the keyboard would just stop working and when I try shutting it off, it would go through the entire shutting off process and the screen goes black but all the lights and fan would still be on. I am then forced to hold the power button down to force it off. When I restart the computer instead, it would take me to the blue screen where it would say "Windows has ran into an unexpected error" then the screen would turn black again and everything else would be on. Anyone have any idea or solution to what's going on? Thanks in advnace!
02-13-2017 01:35 PM
Best to call or have Tech support call you. They can also remote access the notebook and check/modify your system. A lot faster getting down the the issue.
I depends, on a lot, seeing what you have installed, updated etc clarifies a lot.
Its all guess work right now. Use the support you've paid for.
02-15-2017 03:26 AM
Hi there, Litbacod -
Thank you for writing in to the Lenovo Forum - happy to have you here today.
You should update the BIOS and then check as the issue should get resolve.
Update us how it goes.
Tap that kudos button if I helped
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02-15-2017 10:01 AM
So I decided to keep the keyboard lights off and surprisingly it has been 2 days and my computer has not run into the same incident again. WIll keep this thread updated.