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unrealcow
Fanfold Paper
Posts: 10
Registered: ‎02-09-2017
Location: US
Views: 2,744
Message 1 of 11

Lenovo Y700 - Potential hardware failure

I started having several seemingly hardware-related issues with my Lenovo Y700 yesterday, and they all started within 24 hours of each other.  It started when the stock hard drive (1TB 5400RPM) began winding up really fast, then clicking and slowing back down about every five to ten seconds.  Then the laptop shut off later last night, and when I tried to turn it back on, it would lag at the Lenovo load screen, shut off, then try to boot itself back up.  This eventualy brought the laptop into the automated diagnostic mode.  I attempted a system restore from a few days prior, but I got the following error:

 

"System Restore did not complete successfully.  Your computer's system files and settings were not changed.

 

Details:

System Restore failed to extract the file (C:\Windows\InfusedApps\Packages\Microsoft.SkypeApp_11.4.86.0_x64__kzf8qxf38z

from the restore point.

The restore point was damaged or was deleted during the restore.

 

You can try System Restore again and choose a different restore point.  If you continue to see this error, you can try an advanced recover method."

 

I don't know what the failed file is, as I don't have Skype installed on my computer (unless it came pre-installed).

 

A second attempt a System Restore a few minutes later (from the same restore point) was successful, and the computer ran fine for a few hours until the hard drive started clicking again.  Shortly after, the computer shut down again.

 

I ran a virus scan that came up clean, and left it running a hardware scan when I went to bed last night.  When I woke up this morning, the following error message was waiting for me:

 

"The instruction at 0x00007FFDC4477449 referenced memory at 0x0000013B9AD085E8.  The required data was not placed into memory because of an I/O error status of 0xc000000e.

 

Click on OK to terminate the program

Click on CANCEL to debug the program"

 

I was unable to see the results of the hardware scan, as the Lenovo Support application would not open properly (can't remember that error window, and I forgot to take a picture).

 

a little while later, I also got this error:

 

"The exception unknown software exception (0xc0020001) occured in the application at location 0x000000007680A832.

 

Click on OK to terminate the program

Click on CANCEL to debug the program"

 

I hit cancel on both of these errors, but nothing happened after that.

 

I eventually got back into the blue start up diagnostic screen and attempted a Startup repair, which yielded the following error:

 

"Startup Repair couldn't repair your PC

Press 'Advanced options' to try other options to repair your PC or 'Shut down' to turn off your PC.

Log file: C:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt"

 

The last error message I received in the start up diagnostic screen was

 

"Your PC couldn't start properly.

A required device isn't connected or can't be accessed.

 

Error code: 0xc0000185

 

You'll need to use recovery tools.  If you don't have any installation media (like a disc or USB device) contact your PC administrator or PC/Device manufacturer."

 

After that, the laptop doesn't even get to the Lenovo load screen before it shuts itself off and tries again, now accompanied by a more prominent clicking sound from the hard drive.

 

It's a lot of issues for a computer to start exhibiting in such a short amount of time.  I've found some posts and articles about one of these issues at a time, but not the catastrophic cascade of calamity I'm experiencing.

 

Anybody know what's going on?

JDGillis
Bit Torrent
Posts: 3,322
Registered: ‎12-11-2015
Location: US
Views: 2,671
Message 2 of 11

Re: Lenovo Y700 - Potential hardware failure

Hard drives making clicking sounds is a telltale sign that your hard drive is faulty and needs to be replaced, and the errors you are receiving the result of it failing to be able to read/write to the drive properly.

Lenovo Technology Partner
Posts: 570
Registered: ‎07-07-2014
Location: PH
Views: 2,661
Message 3 of 11

Re: Lenovo Y700 - Potential hardware failure

Hi, 

 

Please get in touch with Lenovo Warranty Support if the system is still under warranty. You can do this by clicking on the Contact Us link at the bottom of the page under Support. If you have important files on the system I would recommend backing them up as soon as posible.  

 

Hope this helps. 

 

Cheers, 

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unrealcow
Fanfold Paper
Posts: 10
Registered: ‎02-09-2017
Location: US
Views: 2,657
Message 4 of 11

Re: Lenovo Y700 - Potential hardware failure

Thanks. I do have important files on it, but the laptop won't even start up anymore. Any ideas?
Lenovo Technology Partner
Posts: 570
Registered: ‎07-07-2014
Location: PH
Views: 2,650
Message 5 of 11

Re: Lenovo Y700 - Potential hardware failure

Hi, 

 

If you have another computer you can try downloading a USB recovery drive, I have an Ubuntu live disc/usb always ready for this times, boot up the system using the usb stick, then copy what you need from the harddrive. If you don't have another system then you can try a data recovery specialist.

 

Cheers,

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unrealcow
Fanfold Paper
Posts: 10
Registered: ‎02-09-2017
Location: US
Views: 2,646
Message 6 of 11

Re: Lenovo Y700 - Potential hardware failure

Do you have a link to a detailed procedure? I do have another computer, but it is a MacBook Pro and it doesn't have any other operating systems.
unrealcow
Fanfold Paper
Posts: 10
Registered: ‎02-09-2017
Location: US
Views: 2,645
Message 7 of 11

Re: Lenovo Y700 - Potential hardware failure

Would it be possible to mount the failed hard drive as an external drive on my Macbook, or would the differing operating systems cause problems?
Lenovo Technology Partner
Posts: 570
Registered: ‎07-07-2014
Location: PH
Views: 2,641
Message 8 of 11

Re: Lenovo Y700 - Potential hardware failure

Hi,

 

Using the failed hard drive as an external drive, would be a lot quicker, just be careful taking the harddrive out of the system. Using a different OS should be OK. If you need a guide on how to take out the harddrive, you can use the hardware maintenance manual available in support.lenovo.com under documentation. 

 

Cheers, 

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unrealcow
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Location: US
Views: 2,633
Message 9 of 11

Re: Lenovo Y700 - Potential hardware failure

Thank you very much. I should be able to get in mounted on my MBP this weekend and ship the laptop off for repairs after that.
Biswajeet038
Paper Tape
Posts: 1
Registered: ‎06-30-2017
Location: IN
Views: 1,647
Message 10 of 11

Re: Lenovo Y700 - Potential hardware failure

Hello, jamdy17

Seems I'm having a log of issues similar to this post.

I got my Lenovo ideapad y700, on may 25th 16..
I had minor issues with heating while weekend gaming sessions which seemed to be normal but then I started getting freezed out. Ignored first few but when happened regularly I took heed.
Did a one key recovery worked well for a month or two then again the same starts freezing. Showed me blue screen more than a few times when I try to switch between game namely FIFA and windows.
From Feb it started stalling and heating with blue screen again and so I called up a assistance from Lenovo who said it was ok, even after me asking me to check properly.

It's now lying in service centre with starting with issues of not booting up, getting stuck at Lenovo screen .. which then escalated to the screen not working under 2 hours of receiving the laptop back after the service centre people formatted the windows drive.

Please help me to escalate.

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