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crixalis
Paper Tape
Posts: 5
Registered: ‎06-05-2016
Location: RO
Views: 303
Message 1 of 3

Lenovo Y700 backlight keyboard problem/ lenovo drivers problem

Hello.

I just buy Lenovo y700. After 3 days of use I have a problem with red light from keyboard. Each time when I turn on laptop e little portion from keyboard (space bar, M,N,K,L,I keys) start to blink. I made a video with issue to see what happend. After 4-5 minute light remain at full brightness.

https://youtu.be/FoqEe4pzBnw

For future can be a big problem? , I should ask for repairing ? Or maybe I can solve by myself.

 

Another think. I want to control my fans, battery mode, and other settings, I try to download from lenovo software Quick Optimizer Windows 10, Lenovo Utility for windows 10, and no software are working, First I thought my windows it s broken, do fresh install windows 10 PRO, try to install there software but no solution. I install software, no shortcut its created on desktop, if I search for program in Program Files, and try to run .exe, this is not appear, it s like a fake link, nothing run on my desktop. Try to run in admin mode and nothing, try to reinstall and nothing, whatever I do these program are not working.

 

I had lenovo z51-70 and I use with succes software from lenovo to clean fans, to put battery in conservativ mode. And I have same windows kit. With lenovo y700 no software it s working on this machine.

 

Sorry for my bad english, if someone need more information, ask me.

Thanks in advance for help.

Retired Support Specialist
Posts: 915
Registered: ‎07-05-2016
Location: GB
Views: 247
Message 2 of 3

Re: Lenovo Y700 backlight keyboard problem/ lenovo drivers problem


Hi Crixalis,
Was the machine purchase with Windows 10 Pre-installed?
For the Keyboard backlight issue, Your Y700 would need to be booked in for an assessment with Lenovo Technical Support.
Tel: 0333 777 3991
Email: Service_uk@lenovo.com
As for the software issues, if the Optimizer and Utility are downloaded from the Lenovo website, then there is not reason why they wouldnt be working. Did you install any other software on your unit before you attemoted to install the Optimizer and Utility?

 

@crixalis wrote:

Hello.

I just buy Lenovo y700. After 3 days of use I have a problem with red light from keyboard. Each time when I turn on laptop e little portion from keyboard (space bar, M,N,K,L,I keys) start to blink. I made a video with issue to see what happend. After 4-5 minute light remain at full brightness.

https://youtu.be/FoqEe4pzBnw

For future can be a big problem? , I should ask for repairing ? Or maybe I can solve by myself.

 

Another think. I want to control my fans, battery mode, and other settings, I try to download from lenovo software Quick Optimizer Windows 10, Lenovo Utility for windows 10, and no software are working, First I thought my windows it s broken, do fresh install windows 10 PRO, try to install there software but no solution. I install software, no shortcut its created on desktop, if I search for program in Program Files, and try to run .exe, this is not appear, it s like a fake link, nothing run on my desktop. Try to run in admin mode and nothing, try to reinstall and nothing, whatever I do these program are not working.

 

I had lenovo z51-70 and I use with succes software from lenovo to clean fans, to put battery in conservativ mode. And I have same windows kit. With lenovo y700 no software it s working on this machine.

 

Sorry for my bad english, if someone need more information, ask me.

Thanks in advance for help.


 

crixalis
Paper Tape
Posts: 5
Registered: ‎06-05-2016
Location: RO
Views: 242
Message 3 of 3

Re: Lenovo Y700 backlight keyboard problem/ lenovo drivers problem

 

 

 

 

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