01-21-2017 03:42 PM
I've just experienced this problem on my Lenovo Y700-15ISK and I was affraid that I'm the only one with this problem but as I can see, this is quite common.
Unfortunately, updating drivers or reversing them to the old version didn't do the trick for me - the popping/cracking noise is still present. Although, there are some things that I've noticed:
- When completely uninstalling Realtek driver and leaving it with Windows standard audio driver, there is no popping/cracking sound (but the Dolby Digital don't work that way which is a shame)
- When the power adapter is connected to the laptop, the problem with popping/cracking sound doesn't exist at all (curious thing is, when plugging the adapter the speakers cracks really loud for a moment)
- I've seen, that some people on reddit reported, that installing newest drivers directly from Realtek site fixed the problem, but I didn't tested it yet.
Basically it looks like some problem with drivers/power management on the software level.
Does anyone has a bulletproof solution for this? Because from what I've seen, Lenovo thinks that this problem is fixed.
01-21-2017 03:44 PM
I also did a reset of windows while keeping personal files choice. Maybe try that? As for a bulletproof, I have no solution.
01-21-2017 03:48 PM - edited 01-21-2017 03:49 PM
First I guess I will try the newest drivers from Realtek site - if it will not help, then probably a reset like you're suggesting.
I'll report back, how that went.
01-21-2017 05:55 PM
This popping happens when the speakers go into power saver mode. You can tell this by if you play a sound to activate the speaker and if you put your ear really closely to the speaker after 3-4 second you will hear it turn off. Now if you play another sound it will pop.
01-22-2017 11:31 AM
Ok, I've installed latest drivers from Realtek site and for now (30 minutes of using the laptop on battery) there's no popping or cracking sound - so I think that this can resolve the problem.
02-07-2017 02:09 PM
I use the latest driver from realtek site me too, the popping sound still exist but just sometimes.. and i can hear it barely(needs to be very quiet in the room to hear it). I kinda used with this issue.
08-02-2017 04:26 PM
Hi, I just bought a Y700 touch 15 ISK Intel Core i7 6700 HQ. I recently noticed the popping/cracking sound only when using the battery and only when I played/changed songs. It had already installed the Realtek High Definition Audio so instead I switched off the Dolby Audio and it worked. Now there is no more popping/cracking sound. However, I'd like to know if I should change or return the whole laptop taking in consideration this problem and that it is supposed to be a premium laptop. Thanks
08-02-2017 04:32 PM
I switched off the dolby audio and the cracking noise stopped. It happened only when using the battery and only when selecting and playing a new song. Should I update or roll back to a previous realteak driver? thank you