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Fir3Soul
Paper Tape
Posts: 4
Registered: ‎06-26-2018
Location: RO
Views: 2,678
Message 1 of 7

Lenovo Y720 Dust clean

Hello Guys,

I own a Y720 Laptop for about a year now and I want to clean it from dust as I can see some on the back where the air is going in but I'm afraid to not void my warranty. 

As I live in Romania I did not find any certified service so I'm asking if I can remove the dust myself as I have experience or what should I do ?

Contact the seller and ask him for permission ? Is there a way to contact Lenovo directly via e-mail and ask for written permission ? 

 

Thank you!

Sr Support Specialist
Posts: 8,523
Registered: ‎11-30-2015
Location: PH
Views: 2,628
Message 2 of 7

Re: Lenovo Y720 Dust clean

Hi Fir3Soul,

 

Welcome to the Community Forums.

 

I would suggest that you call in technical support or ther service provider in your region before opening the laptop.

 

This discussion here would be able to provide you detailed info from fellow members from Romania under similar situation.

 

Regards

 

 



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RabidSasquatch0
Token Ring
Posts: 32
Registered: ‎05-06-2018
Location: US
Views: 2,611
Message 3 of 7

Re: Lenovo Y720 Dust clean

Spray it with a can of compressed air. (which doesn't even require removing the back panel)

 

If you're really particular, remove the back panel and spray it from the inside out (such as not to push dust further into the fans, although I don't think it would make much of a difference).

 

So long as you don't break anything during this process (and remain discreet- nobody will be able to tell you opened it if you don't tell them), your warranty should stay intact.

Fir3Soul
Paper Tape
Posts: 4
Registered: ‎06-26-2018
Location: RO
Views: 2,592
Message 4 of 7

Re: Lenovo Y720 Dust clean

I've contacted the guys from the warranty asking if they have a service really close and able to finish the job in under 30 minutes.

Since this is my working station and personal one I am not considering waiting for 2 weeks just for someone to spray over it and that's it..

I'll wait and see what they ask but if nothing happens I will probably attempt to do it. 

I like being fair, but I think that waiting two weeks for something like this is just absurd. 

 

Thanks guys for the response !

Sr Support Specialist
Posts: 8,523
Registered: ‎11-30-2015
Location: PH
Views: 2,574
Message 5 of 7

Re: Lenovo Y720 Dust clean

Hi Fir3Soul,

 

Greetings.

 

I think the initial query is if cleaning the internal system can be done without voiding the warranty.

 

Would  the warranty guys say that you can open it up since you have the skill and using the hardware manual for directions without the warranty getting void? Or was it covered by the warranty service without additional cost?

 

How was it?

 

Regards



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Fir3Soul
Paper Tape
Posts: 4
Registered: ‎06-26-2018
Location: RO
Views: 2,571
Message 6 of 7

Re: Lenovo Y720 Dust clean

Hi spidey101,

The guys from the warranty did not respond yet so I'm still waiting for it. When i'll get an answer I will come back with an answer. I do hope they let me do it myself as I really watched like 10+ videos on YT, checked the manual and I've worked on my gf's laptop which is older and without warranty anymore. But hopefully they will be nice guys and let me do it myself.
Sr Support Specialist
Posts: 8,523
Registered: ‎11-30-2015
Location: PH
Views: 2,557
Message 7 of 7

Re: Lenovo Y720 Dust clean

Hi Fir3Soul,

 

I am also optimistic that with the hardware manual guide this can be done easily as other have contrary to the discussion here

 

Thanks for any update but if you do have any issues on performance that initially the reason why you want to do clean up the fan then it is covered by the warranty and they should service it free of labor and parts cost (even getting newer clean fan assembly if needed).

 

Regards



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