10-15-2017 01:51 AM
I have had this laptop for over a month now. But yesterday when i went downstairs just to eat and came back upstairs there was this blue error message saying it needed to collect some kind of data. I let this go for over an hour but it kept at 0% so i decided to shut of the laptop and after that i have not been able to get past the lenovo emblem and the loading circle. I have tried automatic repair this couldnt fix it. After that i have tried to launch it in safe mode but this wouldnt work either. And i have also tried some fixes from youtube with no luck. I really hope someone can help me with this.
Solved! Go to Solution.
10-16-2017 09:26 AM
There is a Reset button. While the laptop is shutdown, can you please press that, it should be like a tiny hole/opening to the right of the laptop.
Once it is pressed, the laptop should start and you will be taken to a receovery menu.
Reset it to factory settings from here.