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8 Posts

10-04-2017

Canada

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  • Message 11 of 54

Re: Lenovo Y720 sleep issues

2017-10-04, 23:52 PM

Exact same issue, just started today and it seems several others have started threads as well. Called lenovo support and they told me to factory reset. Seems that is always the answer to them.... Hopefully this gets sorted.

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4639 Posts

12-11-2015

United States of America

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  • Message 12 of 54

Re: Lenovo Y720 sleep issues

2017-10-04, 23:58 PM

Did you just get the lastest KB4040724 Windows Update too?

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9 Posts

10-04-2017

United States of America

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  • Message 13 of 54

Re: Lenovo Y720 sleep issues

2017-10-05, 0:02 AM

Even if I hit sleep right away on start up it does the same thing. I have already tried deleting the nvidia adapter and it didnt fix the issue. I guess I am just glad that i am not the only one so hopefully this issue will get fixed promptly. Very frustrating to have to shut down every time i close the laptop to prevent having to force shutoff. Thanks anyway! 

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8 Posts

10-04-2017

Canada

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  • Message 14 of 54

Re: Lenovo Y720 sleep issues

2017-10-05, 0:05 AM

Did not have the same update. Only update I had over night was this.

Intel Corporation - Display - 7/24/2017 12:00:00 AM - 22.20.16.4749

 

which was successfully installed at 10/03/2017

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4639 Posts

12-11-2015

United States of America

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  • Message 15 of 54

Re: Lenovo Y720 sleep issues

2017-10-05, 0:08 AM

And that Intel driver update was installed by Windows Update?

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8 Posts

10-04-2017

Canada

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  • Message 16 of 54

Re: Lenovo Y720 sleep issues

2017-10-05, 0:11 AM

Yes, I did not manually install it.

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4639 Posts

12-11-2015

United States of America

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  • Message 17 of 54

Re: Lenovo Y720 sleep issues

2017-10-05, 0:12 AM

Yeah, it appears to be affecting many..   This thread seems to be on the same issue

 

https://forums.lenovo.com/t5/Gaming-Laptops/Lenovo-legion-y720-15IKB-screen-problem/m-p/3830250

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8 Posts

10-04-2017

Canada

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  • Message 18 of 54

Re: Lenovo Y720 sleep issues

2017-10-05, 0:31 AM

Solved it friends. Rolled back my intel graphics driver. No issues anymore.

 

Steps to roll back your driver.

https://www.intel.com/content/www/us/en/support/graphics-drivers/000008628.html

 

0 person found this solution to be helpful.

This helped me too

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1 Posts

10-05-2017

Canada

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  • Message 19 of 54

Re: Lenovo Y720 sleep issues

2017-10-05, 2:48 AM

I can confirm that rolling back the Intel Graphic driver solved my issue as well.

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25 Posts

06-23-2017

India

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  • Message 20 of 54

Re: Lenovo Y720 sleep issues

2017-10-05, 7:15 AM

Confirming that driver rollback fixed the issue.

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