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Kevin174
Paper Tape
Posts: 8
Location: CA
Views: 12,556
Message 11 of 51

Re: Lenovo Y720 sleep issues

Exact same issue, just started today and it seems several others have started threads as well. Called lenovo support and they told me to factory reset. Seems that is always the answer to them.... Hopefully this gets sorted.

JDGillis
Bit Torrent
Posts: 2,175
Location: US
Views: 12,563
Message 12 of 51

Re: Lenovo Y720 sleep issues

Did you just get the lastest KB4040724 Windows Update too?

LenoY720
Fanfold Paper
Posts: 8
Location: US
Views: 12,558
Message 13 of 51

Re: Lenovo Y720 sleep issues

Even if I hit sleep right away on start up it does the same thing. I have already tried deleting the nvidia adapter and it didnt fix the issue. I guess I am just glad that i am not the only one so hopefully this issue will get fixed promptly. Very frustrating to have to shut down every time i close the laptop to prevent having to force shutoff. Thanks anyway! 

Kevin174
Paper Tape
Posts: 8
Location: CA
Views: 12,554
Message 14 of 51

Re: Lenovo Y720 sleep issues

Did not have the same update. Only update I had over night was this.

Intel Corporation - Display - 7/24/2017 12:00:00 AM - 22.20.16.4749

 

which was successfully installed at 10/03/2017

JDGillis
Bit Torrent
Posts: 2,175
Location: US
Views: 12,549
Message 15 of 51

Re: Lenovo Y720 sleep issues

And that Intel driver update was installed by Windows Update?

Kevin174
Paper Tape
Posts: 8
Location: CA
Views: 12,546
Message 16 of 51

Re: Lenovo Y720 sleep issues

Yes, I did not manually install it.

JDGillis
Bit Torrent
Posts: 2,175
Location: US
Views: 12,543
Message 17 of 51

Re: Lenovo Y720 sleep issues

Yeah, it appears to be affecting many..   This thread seems to be on the same issue

 

https://forums.lenovo.com/t5/Gaming-Laptops/Lenovo-legion-y720-15IKB-screen-problem/m-p/3830250

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Kevin174
Paper Tape
Posts: 8
Location: CA
Views: 12,635
Message 18 of 51

Re: Lenovo Y720 sleep issues

Solved it friends. Rolled back my intel graphics driver. No issues anymore.

 

Steps to roll back your driver.

https://www.intel.com/content/www/us/en/support/graphics-drivers/000008628.html

 

jknech
What's DOS?
Posts: 1
Location: CA
Views: 12,502
Message 19 of 51

Re: Lenovo Y720 sleep issues

I can confirm that rolling back the Intel Graphic driver solved my issue as well.

Dthstr0ke
Punch Card
Posts: 17
Location: IN
Views: 12,443
Message 20 of 51

Re: Lenovo Y720 sleep issues

Confirming that driver rollback fixed the issue.

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