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Paper Tape
Posts: 8
Registered: ‎10-04-2017
Location: CA
Message 11 of 46 (8,110 Views)

Re: Lenovo Y720 sleep issues

Exact same issue, just started today and it seems several others have started threads as well. Called lenovo support and they told me to factory reset. Seems that is always the answer to them.... Hopefully this gets sorted.

Bit Torrent
Posts: 1,833
Registered: ‎12-11-2015
Location: US
Message 12 of 46 (8,117 Views)

Re: Lenovo Y720 sleep issues

Did you just get the lastest KB4040724 Windows Update too?

Fanfold Paper
Posts: 8
Registered: ‎10-04-2017
Location: US
Message 13 of 46 (8,112 Views)

Re: Lenovo Y720 sleep issues

Even if I hit sleep right away on start up it does the same thing. I have already tried deleting the nvidia adapter and it didnt fix the issue. I guess I am just glad that i am not the only one so hopefully this issue will get fixed promptly. Very frustrating to have to shut down every time i close the laptop to prevent having to force shutoff. Thanks anyway! 

Paper Tape
Posts: 8
Registered: ‎10-04-2017
Location: CA
Message 14 of 46 (8,108 Views)

Re: Lenovo Y720 sleep issues

Did not have the same update. Only update I had over night was this.

Intel Corporation - Display - 7/24/2017 12:00:00 AM - 22.20.16.4749

 

which was successfully installed at 10/03/2017

Bit Torrent
Posts: 1,833
Registered: ‎12-11-2015
Location: US
Message 15 of 46 (8,103 Views)

Re: Lenovo Y720 sleep issues

And that Intel driver update was installed by Windows Update?

Paper Tape
Posts: 8
Registered: ‎10-04-2017
Location: CA
Message 16 of 46 (8,100 Views)

Re: Lenovo Y720 sleep issues

Yes, I did not manually install it.

Bit Torrent
Posts: 1,833
Registered: ‎12-11-2015
Location: US
Message 17 of 46 (8,097 Views)

Re: Lenovo Y720 sleep issues

Yeah, it appears to be affecting many..   This thread seems to be on the same issue

 

https://forums.lenovo.com/t5/Gaming-Laptops/Lenovo-legion-y720-15IKB-screen-problem/m-p/3830250

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Paper Tape
Posts: 8
Registered: ‎10-04-2017
Location: CA
Message 18 of 46 (8,155 Views)

Re: Lenovo Y720 sleep issues

Solved it friends. Rolled back my intel graphics driver. No issues anymore.

 

Steps to roll back your driver.

https://www.intel.com/content/www/us/en/support/graphics-drivers/000008628.html

 

What's DOS?
Posts: 1
Registered: ‎10-04-2017
Location: CA
Message 19 of 46 (8,056 Views)

Re: Lenovo Y720 sleep issues

I can confirm that rolling back the Intel Graphic driver solved my issue as well.

Punch Card
Posts: 17
Registered: ‎06-23-2017
Location: IN
Message 20 of 46 (7,998 Views)

Re: Lenovo Y720 sleep issues

Confirming that driver rollback fixed the issue.

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