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15 Posts

06-26-2018

Bulgaria

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Lenovo Y910 laptop RAM upgrade problem help pls

2019-08-27, 18:22 PM

Hi, I've upgraded my Y910 ISK laptop with 2x16 GB ram (2 x Kingston 16gb). I have checked it from official Kinston website and they said that its compatible with my machine. See here:

https://www.kingston.com/en/memory/search?model=97897&deviceType=3&mfr=LEN&line=Ideapad

But when I upgraded it, my laptop can't start (black screen).

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7 Posts

08-20-2019

Antarctica

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Re: Lenovo Y910 laptop RAM upgrade problem help pls

2019-08-27, 19:38 PM

Start the computer with only one RAM chip, then once again with the other chip.

//

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15 Posts

06-26-2018

Bulgaria

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Re: Lenovo Y910 laptop RAM upgrade problem help pls

2019-08-28, 9:12 AM

I've tried it. Its still the same. I can hear that computer is working, but there are not signal in my screen, its black.

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792 Posts

07-25-2013

Australia

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Re: Lenovo Y910 laptop RAM upgrade problem help pls

2019-08-28, 12:20 PM
Have you tried to put back the RAM you had before?
Another thing to try is to plug in a screen/TV via HDMI. Maybe the screen cable got detached from the motherboard while upgrading the RAM?
====================================
I'm an INsider - not a Lenovo employee.
You can find me in gaming, Ideapad and Thinkpad forums most of the time.
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15 Posts

06-26-2018

Bulgaria

18 Signins

199 Page Views

  • Posts: 15
  • Registered: ‎06-26-2018
  • Location: Bulgaria
  • Views: 199
  • Message 5 of 5

Re: Lenovo Y910 laptop RAM upgrade problem help pls

2019-08-28, 15:52 PM

I found wheere is my problem. The RAM slould be installed in side B, slots "b" and "d". I dont know why they are working only in this slots, but its a fact, that my laptop works perfectly now.

 

Thanks for everyone who helped.

 

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