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MasterJugitsu
Paper Tape
Posts: 2
Registered: ‎10-02-2016
Location: ES
Views: 2,382
Message 1 of 2

Lenovo ideapad Y700 17ISK keyboard not working!

So i was playing games in teh laptop then suddenly the keyboard stopped working. I restart my laptop and there is this NOVO Menu i press enter but it didnt work due to the keyboard problem. So i did a hard reboot. After that logging in and stuff the keyboard works fine. So i decided to play games again, but it happened again! I restart it but this time there is no NOVO Menu. So i logged in again keyboard works fine but again it doesnt work in a couple of mins. Now i was playing games, keyboard doesnt work THIS TIME my pc crashed due to a problem called DRIVER_POWER_STATE_FAILURE . Any solutions please let me know thanks!

Sr Support Specialist
Posts: 8,550
Registered: ‎11-30-2015
Location: PH
Views: 2,273
Message 2 of 2

Re: Lenovo ideapad Y700 17ISK keyboard not working!

Hi MasterJugitsu , 

 

Welcome to the Community Forums. 

 

I would suggest that you try to back up your files on a different media as soon as you can. 

Isolating between corrupted software / drivers and hardware issue can be best done by running diagnostics and creating your recovery image.

 

If you did not encounter any error codes , then you may use similar bsod debugger to identify.

Isolating furthe on the software running on safe mode or doing repair with sfc /scannow specially if the pc has been restored back to a previous stable working state using system restore

 

Update us how it goes. 

 

Regards



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