cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
EdicaMedica
Punch Card
Posts: 22
Registered: ‎08-22-2017
Location: HR
Views: 100
Message 1 of 4

Lenovo y520 15LKBN white pixel

So today I found 1 white pixel (probably dead). What can I do and what is lenovo pixel policy for 1 dead white pixel?

Sr Support Specialist
Posts: 8,174
Registered: ‎11-30-2015
Location: PH
Views: 90
Message 2 of 4

Re: Lenovo y520 15LKBN white pixel

Hi EdicaMedica,

 

Greetings.

 

Here is the pixel policy.

 

pixel.PNG 

 

You may call in technical support for further evaluation if needed.

 

I hope this helps answer your query.

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

EdicaMedica
Punch Card
Posts: 22
Registered: ‎08-22-2017
Location: HR
Views: 75
Message 3 of 4

Re: Lenovo y520 15LKBN white pixel

Thank you. So according to this policy I can't get screen replacement unless I have 12 dead pixels on my screen?

Sr Support Specialist
Posts: 8,174
Registered: ‎11-30-2015
Location: PH
Views: 54
Message 4 of 4

Re: Lenovo y520 15LKBN white pixel

Hi EdicaMedica,

 

Greetings.

 

I suggest that you re run the pixel test first and take note of any dark and bright spot. The size is also part of those to consider aside from the numbers and adjacency. 

 

Once noted, give tech support a call so that they would be able to decide on the matter.

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Check out current deals!


Shop current deals

Top Kudoed Authors