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mjedryczka
Paper Tape
Posts: 4
Registered: ‎11-13-2016
Location: PL
Views: 285
Message 1 of 6

Lenovo y700-ISK 80NV blank screen, freezes periodically, often keyboard and touchpad stop working

Spoiler
 

Hi,

 

Computer goes blank (it still works), keyboard is not responding, neither touchpad. It happens approx. twice an hour, when it's charged or on battery, using both graphic cards (one or another).

I've purchased my y700 couple months ago, problem occurs all the time. I've sent it twice to service center, but they did not find any problem.

 

Configuration:

Genuine windows 10 x64

All drivers are up to date (downloaded from support.lenovo.com)

Tried using BIOS 35 or 37, makes no difference.

 

Team, could you please help?

 

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 227
Message 2 of 6

Re: Lenovo y700-ISK 80NV blank screen, freezes periodically, often keyboard and touchpad stop workin

Hi there, Mjedry         -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

In response to customer reports of Y700-15ISK, Y700-Touch 15ISK, and Y700-17ISK laptops not powering on, or powering on with no display, a solution has made available via BIOS update. 

 

Version 30, CDCN30WW, can be found here:http://support.lenovo.com/us/en/products/Laptops-and-netbooks/IdeaPad-Y-Series-laptops/y700-15isk/do...

 

Update us how it goes.

 

 

 

 

Regards,

 

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mjedryczka
Paper Tape
Posts: 4
Registered: ‎11-13-2016
Location: PL
Views: 206
Message 3 of 6

Re: Lenovo y700-ISK 80NV blank screen, freezes periodically, often keyboard and touchpad stop workin

Hi,

 

Thanks for your answer.

Apparently, it didn't help - it freezed with a black screen and keyboard didn't respond when I was watching YouTube (as usual). Do you have some other advices?

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 194
Message 4 of 6

Re: Lenovo y700-ISK 80NV blank screen, freezes periodically, often keyboard and touchpad stop workin

Also installing latest chipset driver and reinstalling windows 10 original copy from meda creation tool over the image that came with the laptop will resolve the issue.

 

Also, please go through this link for more information.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

mjedryczka
Paper Tape
Posts: 4
Registered: ‎11-13-2016
Location: PL
Views: 179
Message 5 of 6

Re: Lenovo y700-ISK 80NV blank screen, freezes periodically, often keyboard and touchpad stop workin

Hi,

 

I've updated chipset driver and it happened again.

I bought computer without operating system but I've got it in legal way (my university grants me one so I decided to buy laptop without it). I've restored windows 10 already 3 times, uninstalling and reinstalling drivers from support-lenovo page.

 

Do you have any other ideas about what actions should be performed?

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 168
Message 6 of 6

Re: Lenovo y700-ISK 80NV blank screen, freezes periodically, often keyboard and touchpad stop workin

You can press the novo button. Get into the bios and set legacy boot up.

IF that doesn't solve your problem, i would suggest you visit the nearest Lenovo service centres for assistance. Schedule a Call-back for faster support.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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